Customer Support Specialist (Spanish Speaker)

About AdriaScan AdriaScan is a global provider of passport and ID scanning solutions for the travel and hospitality industries. Since 2006, we have implemented our solutions for over 3,800 clients across more than 120 countries. Our products follow the highest industry standards, and we are an approved supplier for major hotel groups such as Marriott, Hilton, Accor, IHG and others.

We are expanding our team and seeking a Customer Support Specialist – Spanish Speaker to support our clients in Latin America, work closely with our team in Mexico, improve customer satisfaction and ensure smooth communication across departments.

Your Responsibilities

• Ensure high customer satisfaction for all assigned accounts.
• Provide professional B2B support to hotel and hospitality clients through email and phone communication.
• Provide first‑level technical support and efficiently resolve issues by collaborating with Support, Development, and Sales teams.
• Maintain accurate customer data and ensure up-to-date internal records.

Required Skills & Experience Technical & Professional Skills:

• Experience using Salesforce (advantage).
• Experience in customer support roles (advantage).
• Familiarity with MS Office (Word, Excel, Outlook)

Languages

• English – fluent
• Spanish – fluent (required)

Career & Growth

• Permanent employment contract in a stable and growing company.
• Real opportunity to grow with the company and take on increasing responsibility.
• Work with international clients and exposure to global markets.
• Direct mentorship and close collaboration with experienced team members.

Benefits & Work Environment

• Company-sponsored daily restaurant lunch for all employees.
• Two annual team-building events – one local and one international trip.
• Office location outside the city center – no traffic congestion and easy parking.
• Organized transportation between Zagreb and our Sveta Nedelja office.
• Free coffee, tea, fruit, snacks, and other office perks.

Notes

• This is a hybrid position: 2 days per week in our Sveta Nedelja office and 3 days from home.
• On home days, working hours are shifted to the afternoon and evening, so you can work closely with our team in Mexico and our clients in Latin America.
• The final stage of the interview process will be held in Spanish and English language.