Customer Support Specialist ( Tech Support )

The Customer Support Specialist ( Tech Support ) provides basic user support to improve the experience of customers and/or end-users of their assigned product.

Here’s how you will make a significant impact:

• Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service
• Learn the inner workings of a member-management SaaS platform
• Troubleshoot and resolve client reported issues
• Train clients on how to best use a highly configurable platform
• Provide reporting to clients on the status of support cases
• Work with the Product Development team to address bugs and advance the product

We are looking for the best of the best product support professionals who have demonstrated success in customer service and technical support and possess the skills to excel in our dynamic environment.

• Relevant work experience preferred:
• Strong technical skills with the following: MS Word, PowerPoint, Excel, MS Outlook
• Experience with HTML and CSS
• Excellent communication skills (both verbal and written)
• Ability to work well in a team environment and collaborate with all levels of staff
• Capability to manage up and escalate as needed depending on the situation
• Prior experience supporting software applications desired
• Aptitude to multi-task and prioritize while staying organized and managing time effectively
• Capacity to handle difficult situations effectively in a fast-paced environment
• Ability to understand technical jargon and communicate it to clients who have limited technical knowledge
• Capability to think and act independently and apply critical thinking
• Excellent interpersonal skills, with a positive, friendly, and helpful attitude
• With troubleshooting software experience is an advantage
• With JavaScript experience is an advantage