Customer Support Specialist – Technical Products

• Handling incoming inquiries via phone, email, and chat; log, track, and resolve customer issues until closure.
• Preparing quotations from RFQs and internal price lists; format and issue quotations and proforma invoices; maintain quotation version control.
• Answering customer queries on pricing, terms & conditions and explain standard commercial terms, payment options, lead times, warranty and return policies; escalate non‑standard requests.
• Specifications review and read and interpret product datasheets, BOMs, and basic technical drawings; identify missing information and coordinate clarifications with Engineering.
• Order administration support and verify order status, issue order confirmations/acknowledgements, and follow up with Logistics/Production.
• Documentation & master data and maintain quotation logs, customer correspondence, and knowledge‑base entries; ensure accurate record keeping and version control.
• Cross‑functional coordination and liaise with Procurement

Qualifications:

• Experience: Administrative experience over 2 years in customer service, order administration, or related roles.
• Computer proficiency: Proficient in computer use in MS Office (Excel advanced preferred), email, and CRM or structured master spreadsheets.
• Technical aptitude: Comfortable reading basic electrical/mechanical specifications and BOMs.
• Communication: Strong written and verbal English; professional phone etiquette.
• Attention to detail: Accurate data entry, document control, and version management.
• Work style: Organized, deadline‑driven, and able to manage multiple concurrent requests.

Preferred Qualifications:

• Experience in B2B or industrial product support.
• Familiarity with procurement or purchasing workflows.
• Experience building or maintaining master data or simple databases (Excel/Sheets).

Pay: Php19,000.00 - Php25,000.00 per month

Work Location: In person