Customer Support Specialist (Turkish Market)

Evden çalışabilecek Müşteri Destek Uzmanı arıyoruz! (Çünkü ömrün Metrobüs'te geçmemeli) 🇹🇷 The Mission At Best Service Team (BST) , we don't just close tickets; we build bridges. We provide high-impact, B2B service solutions for the digital age. As a remote-first, international team , we help world-class brands deliver seamless customer experiences through a blend of cutting-edge expertise and genuine empathy.

What is BST? BST is a dedicated provider specializing in the intersection of technology and human interaction . We operate globally, bringing together diverse cultures and behaviors to solve complex challenges within the online gaming industry . If you thrive in fast-paced, tech-driven environments, you've found your home.

Responsibilities

• Act as the first point of contact for Turkish-speaking customers via phone, email, and chat
• Provide accurate information and solutions to customer inquiries in a timely manner
• Listen actively to customer issues and concerns, demonstrating empathy and understanding
• Document customer interactions and feedback in our customer relationship management (CRM) system
• Collaborate with team members and other departments to resolve complex customer issues
• Participate in training and development sessions to enhance product knowledge and customer service skills
• Maintain a positive and professional demeanor while handling customer complaints or challenges

Requirements

• Fluency in Turkish and English, both written and spoken
• Previous experience in customer support or a related field is preferred
• Strong communication skills, with the ability to convey information clearly and effectively
• Proficiency in using computer applications and customer service software
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving skills and a customer-first mindset
• Availability to work flexible hours, including weekends and holidays if needed

Benefits

• Join us on an exciting journey to shape and revolutionize a new brand in the market
• Kick off your birthday month with a bang! Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team
• Receive 100% of your salary for 14 days of sick leave per year
• Enhance your language skills with our free online English courses
• Join our complimentary Book Club sessions, available in Russian & English
• Experience lively virtual team-building activities—because work should be fun!
• Annual Leave: 20 working days per year

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!