Customer Support Specialist (Voice)

Great on the phone? Love solving problems? We're looking for you!

We're looking for a confident and customer-focused Customer Support Specialist to join our growing remote team, supporting customers of an Australian business.

You'll primarily handle inbound calls, helping customers with general enquiries, device setup, connectivity and basic troubleshooting. You'll also assist with email, support tickets and live chat when needed.

You don't need to be an IT expert! If you're a great communicator, enjoy problem-solving and are comfortable learning new technology, we'd love to hear from you.

What You'll Do

• Handle inbound customer calls with confidence and professionalism.
• Help customers with device setup, connectivity and basic troubleshooting.
• Explain technical steps clearly and patiently, without complicated jargon.
• Resolve enquiries where possible and escalate more complex issues.
• Respond to customer emails and manage support tickets when required.
• Provide live chat support when required.
• Keep customer records and support systems accurate and up to date.
• Work closely with your team to deliver a great customer experience.

What We're Looking For

• 1–2 years of customer service experience, ideally in a voice-based BPO, contact centre or customer support role.
• Excellent spoken and written English.
• Strong listening, communication and problem-solving skills.
• A friendly, patient and customer-focused approach.
• Confidence using computers and navigating multiple systems.
• Good attention to detail and a willingness to learn.

Bonus points if you've supported Australian or New Zealand customers, or have experience in telecommunications, internet services or technical support. These are advantages, not requirements.

Why Join Us?

• Work from home with a full-time remote setup.
• Australian daytime hours for a more convenient work schedule.
• Paid training and ongoing coaching to help you succeed.
• The opportunity to develop your customer service and technical troubleshooting skills.
• A supportive, collaborative team environment.

Work From Home Requirements

You'll need a reliable computer or laptop, stable internet connection suitable for voice calls, noise-cancelling headset, smartphone and a quiet workspace.

Technical Requirements:

• Screen or Monitor: At least 14 inches
• Primary Device: Desktop or laptop
• Processor: Intel i5/Ryzen 5/Apple M1 or better
• Stable Internet Connection: At least 50 Mbps; wired Ethernet preferred
• Smartphone: Android 12 or later, or iPhone running iOS 18 or later, capable of reliably accessing systems and work-related applications.

Occasional in-person training or team activities may be required.

Ready to Apply?

If you're a confident communicator who enjoys helping people, solving problems and delivering excellent customer service, apply today!

We'd love to hear from you.