Customer Support Specialist with German

Job Title Customer Support Specialist with German

Job Description Apply with Concentrix

Your responsibilities

• Customer Support: Assist customers with all kinds of inquiries and provide top-notch service before and after their purchases.
• Product Advice: Share expert advice and offer personalized product comparisons, helping customers make smart purchasing decisions.
• Call Handling: Manage inbound and outbound calls, always aiming for clarity, efficiency, and customer satisfaction.
• Data & Documentation: Keep things running smoothly by managing customer data, records, and documentation with precision.
• Tech Troubleshooting: Help customers solve technical issues quickly and effectively.

Our requirements

• Fluency in German (C1 level, both written and spoken) – You'll be our go-to expert for German-speaking customers.
• English Proficiency (B2 level) – You’ll need to collaborate with our international team and participate in training.
• Tech Skills: Strong knowledge of MS Office and the ability to quickly adapt to new tech tools and systems.
• Communication & Organizational Skills: You excel at communicating clearly, staying organized, and managing multiple tasks efficiently.
• A Customer-First Mindset: You’re approachable, empathetic, and eager to solve problems and make a positive impact on customer experiences.

Optional

• Experience in customer service (especially in e-commerce, tech support, or pre/post-sales roles).

What we offer

• Work in Style: A modern, sleek office located at Global Office Park in the heart of Katowice.
• Amazing Benefits: Private healthcare (LuxMed), life insurance, MyBenefit cafeteria, integration events, and more.
• Referral Perks: Get rewarded for referring friends to join our awesome team.
• International Vibes: Work alongside a friendly, multicultural team that supports and collaborates globally.
• Career Growth: With us, you’re not just another employee – you’re part of a team that’s invested in your growth and success. Plenty of opportunities to climb the career ladder!