Customer Support Supervisor

Able to work with the team, motivate and help develop team members

Directly responsible for customer support staff development

Ensure that all customer service activities ex. receiving every question, request complaint and customer problem are carried out in accordance with the procedures, and good service procedures in order to meet customer satisfaction

Monitor the resolution of customer complaint/request are resolved in a timely manner according to the agreed deadline

Manages and develops a team of assigned agents to meet and exceed performance, quality, customer satisfaction, by providing them guidance and support

Candidate must possess at least a Diploma, Bachelor's Degree, any field

Having experience min 1 year managing team (Preferably Team Leader / Supervisor specializing in Customer Service)

Have knowledge of customer handling & analytical skills

Willing to work with Shift Schedule

Have good leadership skills & motivation skills

Have interpersonal skills as well as the willingness and ability to cooperate with people from other departments