Customer Support Supervisor

About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

What you’ll Do:

• Manage team members, develop team strengths and improve weaknesses.
• Provide team coaching to ensure existing and new products knowledge efficiency.
• Check the timely handling of all customer services jobs including voice and non-voice productivities, ensuring that SLA targets are met.
• Monitor CS Agent contacting with customers to ensure that interaction with customers is conducted in a professional and courteous manner.
• SupportingP all daily routine tasks, also supporting CS’s for complicated and complaint case handling.
• Monitor the accurate preparation and timely submission of work reports.
• Update and briefing of CS agents of news/changes in products and organizations.
• Prepare CS Agents related daily, weekly and monthly reports as required.
• Manage team roster and day off and provide weekly resources allocation to managers and assistant managers.
• Provide Team and individual performance information to Managers, Assistant Manager and Members as required.
• Perform other duties and special assignments as required.

What you’ll Need:

• 3 years working experience in customer service, customer support, call center or a related field.
• Efficient computer skills with Google drive tools as a minimum (typing while listening would be an advantage).
• Pleasant manner and a clear speaking voice.
• Good communication and interpersonal skill.
• Ability to think quickly, remain calm and handle situations under pressure.
• Work experience Senior/Supervisor Role will be advantage.

What you’ll Need:

• Work experience Senior/Supervisor Role or manage team will be advantage