Customer Support Supervisor

Roles and Responsibilities :

• Manage a team of customer support agents to ensure excellent service delivery.
• Develop and implement effective training programs to improve agent performance and product knowledge.
• Analyze call quality, identify areas for improvement, and implement process changes to enhance overall customer satisfaction.
• Collaborate with other departments (e.g., sales, marketing) to resolve complex issues and provide solutions.

Job Requirements :

• 8-10 years of experience in International Voice Process or similar industry.
• Proven track record in Team Management with at least 2 years' experience leading teams.
• Strong understanding of BPO processes, including call center operations and international voice processing.
• Experience or a understanding about the healthcare process is an added advantage.