Customer Support -Supply Chain Operations

Role & responsibilities

• Handling order management, billing and dispatch coordination

• Maintaining daily stock reports and monthly reconciliation (MIS vs physical audit)

• Coordinating with transporters for timely shipments and vehicle arrangements

• Managing sub-distributor accounts (orders, dispatches, payments)

• Following up on customer payments and transporter payments

• Ensuring smooth warehouse operations (inward/outward, invoice checks)

• Preparing monthly reports (stock audit, rebate programs, MIS updates)

• Tracking in-transit materials and updating stakeholders regularly

Skills & Experience Supply Chain | Inventory | Dispatch Operations

• Managed end-to-end order processing, billing, and dispatch coordination across multiple locations

• Maintained accurate daily stock reports and performed monthly reconciliation with MIS and physical audits

• Coordinated with transporters for shipments and ensured timely vehicle arrangements, reducing delays

• Handled sub-distributor accounts including order management, dispatch tracking, and payment follow-ups

• Monitored in-transit shipments and proactively resolved delivery issues

• Ensured smooth warehouse operations by coordinating inward/outward activities and verifying invoices

• Prepared and shared monthly reports including stock audits, rebate programs, and inventory updates

• Managed transporter payments and supported financial tracking processes

• Improved operational efficiency through regular stock verification and reporting accuracy