Customer Support Team Member

We’re expanding our Arizona sales team and hiring a Customer Support Team Member to represent AT&T. If you’re personable, goal-oriented, and enjoy working with people, this Customer Support Team Member role offers an opportunity to build customer relationships while supporting daily sales efforts.

As a Customer Support Team Member, you will assist diligently with our customers across Phoenix in person to explain AT&T Internet, which makes everything faster and easier. The Customer Support Team Member also engages our customers who are confused by all the options in person and guides them toward the upgrade that delivers.

Responsibilities of the Customer Support Team Member

• Engage customers in person to explain how AT&T’s ultra-fast internet enhances entertainment, remote working, and gaming experiences.
• Support in-person sales conversations by understanding customer needs and offering AT&T plans that deliver high performance and reliability.
• Personally assist in explaining the ease of upgrading to AT&T, emphasizing quick installation and minimal service interruption.
• Promote AT&T’s current promotional offers, bundles, and special deals that provide maximum value for high-speed internet.
• Address customer questions about coverage, device compatibility, and service stability, highlighting AT&T’s industry-leading network.
• Reinforce AT&T’s position as a fiber leader committed to innovation and superior customer care during face-to-face engagements.

Qualifications of the Customer Support Team Member

• A high school diploma or GED equivalent is preferred.
• Experience in sales, customer service, or telecommunications is a plus.
• Excellent communication skills and a talent for building rapport quickly.
• Confident ability to present and discuss solutions in an engaging manner.
• Strong active listening and needs-analysis skills that guide sales recommendations.

Pay: $800.00 - $1,300.00 per week

Work Location: In person