Customer Support, Technical Specialist, Powerwall

What To Expect At Tesla, we don’t just build groundbreaking technology, we empower customers to embrace a sustainable future. As a Customer Support, Technical Specialist, you’ll play a pivotal role in ensuring every interaction with our energy products reflects the innovation, precision, and care that define Tesla. This position supports our mission to accelerate the world’s transition to sustainable energy by delivering seamless technical support to customers.

Your work bridges cutting-edge energy systems with the people who use them, combining technical expertise with dedicated customer advocacy. Ideal candidates thrive at the intersection of innovation and empathy, solving complex challenges while building trust in Tesla’s vision of a cleaner, smarter energy ecosystem.

What You'll Do- Redefine customer support standards by resolving customer inquiries with clarity and urgency, ensuring confidence for homeowners and certified installers.

• Translate intricate energy systems into actionable guidance that empowers users to maximize their residential storage solutions.

• Assess issues remotely, escalating complex concerns as needed.

• Champion systemic improvements by documenting insights in CRM systems and advocating for customer-driven product/service enhancements.

• Operate with agility in a fast-paced environment, balancing high-volume support demands with Tesla’s high bar for quality.

• Flexibility to work shifted schedules during peak support periods. What You'll Bring- 2+ years of customer support experience with a track record of resolving complex issues and driving customer satisfaction.

• Previous contact centre experience within the Energy or Telecommunications industries is highly favourable.

• Exceptional written and verbal communication skills in English, with the ability to simplify complex concepts for diverse audiences.

• Experience with CRM systems and data-driven workflows to optimize support efficiency.

• Attention to detail in documenting interactions, prioritizing accuracy and compliance.

• Enthusiasm for learning new technologies and a commitment to continuous improvement.

• Ability to establish trust quickly, balancing technical precision with warmth in high-pressure situations.

• Team-oriented mindset with a focus on achieving shared goals across Sales, Operations, and Service teams. Preferred Qualifications

• Certified Customer Service Professional (CCSP) or equivalent certification.

• Technical foundation in electrical systems, energy storage, or distributed generation (formal education or hands-on experience) highly favourable.

• Bilingual proficiency, with Thai,Korean, Japanese, Mandarin or Vietnamese speakers strongly preferred to support regional scalability. Benefits In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

• Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount

• Parental leave (no minimum employment period)

• Primary carers – 18 weeks at full pay or 36 weeks half pay

• Secondary carers – 6 weeks full pay

• Miscarriage leave - 10 days

• Employee Vehicle Loan Program

• Novated Leasing (AU only)

• Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest

• Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to them

• Health insurance discounts (AU only)

• Bike to work – $10 per day if you cycle to work

• Employee Assistance Program - Free and confidential counselling for all staff and their families

• Annual Flu Vaccines

• Birthday Leave, Cultural Significance Leave and Volunteer Leave Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice. , Tesla