Customer Support / Technical Support Analyst

Customer Support / Technical Support Analyst — Remote (U.S.), Seasonal

Dunhill Government Solutions is hiring Customer Support / Technical Support Analysts for a federal health program. This is a full-time, fully remote seasonal role handling inbound and outbound calls, email and web chat, plus back-office support, for people who depend on getting a clear answer the first time. The period of performance is November 1, 2026 through March 18, 2027, with the potential to extend or convert to a permanent position.

Responsibilities:

• Handle intermediate-level inbound calls, outbound calls, email and web chat, along with back-office services.

• Maintain end-to-end responsibility for a customer’s support needs, providing timely, reliable and courteous service.

• Provide monitoring support and outreach for batch processing issues and errors, edit code rejects, and issue follow-up and resolution.

• Research and analyze customer service issues and deliver information and solutions in a timely manner.

• Research and confirm processing status of data such as promissory notes, batch status, entrance and exit counseling, and borrower, grant recipient and borrower-servicer information.

• Perform analysis of data-integrity situations and provide long-term solutions to core customer issues.

• Log each phone, email or web chat contact as a new case, or update an existing case, so the record is accurate.

• Meet established Service Level Agreements and published processing and program guidelines.

• Look for opportunities to improve workflow and increase efficiency, and adapt quickly to new processes and procedures.

Requirements:

• US Citizenship and the ability to pass a federal background investigation in order to be granted access to sensitive information.

• High school diploma or GED.

• 2-5 years of related experience in customer service or public relations.

• Excellent customer service skills, with the ability to deal tactfully and courteously with the public.

• Strong attention to detail and accuracy, and exceptional problem-solving and organizational skills.

• Ability to convey enthusiasm, energy and sincerity over the phone, and to build rapport with customers.

• Excellent written and verbal communication skills.

• Fully remote, day shift, 40 hours per week. Travel is not required.

• This role is not available to residents of California or the New York City metropolitan area.

Compensation: $22.00 per hour, full time, 40 hours per week. Seasonal, November 1, 2026 through March 18, 2027, with potential for extension.

Dunhill Government Solutions has placed cleared and federal-support professionals across the federal government for more than 25 years. AI-Powered. Human-Delivered.™

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