Customer Support / Technician Dispatch VA

Job Summary:
We're pleased to be adding a motivated and highly organized Customer Service & Dispatch Virtual Assistant to support our garage door service operations. This role focuses on handling daily customer interactions, coordinating technicians, and managing service schedules. The ideal candidate is reliable, detail-driven, and able to work independently in a remote environment while consistently delivering excellent customer service.

Key Responsibilities:

• Answer and manage inbound customer calls related to garage door services
• Gather accurate customer details and service needs
• Schedule appointments and confirm availability with customers
• Communicate with field technicians via WhatsApp for job coordination
• Receive and process service requests from advertising partners
• Assign jobs based on technician availability, location, and skill set
• Enter and maintain customer records in the GoHighLevel CRM system
• Monitor technician schedules and optimize routing efficiency
• Track job progress and send follow-up communications
• Respond to customer inquiries professionally and promptly
• Assist with daily dispatching and field operations support

Requirements:

• Strong English communication skills, both written and verbal
• Proven experience in customer service, call handling, or dispatch support
• Previous experience as a Virtual Assistant in a customer service or dispatch role
• Excellent organizational, multitasking, and time-management skills
• Professional demeanor with a customer-focused mindset
• Ability to collaborate effectively with remote teams and field technicians

Preferred Qualifications:

• Familiarity with GoHighLevel CRM, WhatsApp Business, and scheduling platforms
• Strong interpersonal and relationship-building skills
• Background in service-based or field operations environments

Why Join Us?

• Join a growing garage door service company committed to quality and reliability
• Gain hands-on experience in operations and customer relationship management
• Enjoy the flexibility of remote work while making a meaningful impact

If you are proactive, efficient, and thrive in a fast-paced environment, we encourage you to apply and help elevate our customer service operations.