Customer Support Technician Rigbot

Job highlights

• An excellent Customer Support technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution
• They must also be customer - oriented and patient to deal with difficult customers

Did you know that 2/ 3 of every thing that you buy is brought to you by a Truck Yet, over 80% of the trucking fleets survive on razor thin margins. They cannot expand or grow because of chronic driver shortages.
We are industry veterans who have seen these problems from the sidelines and wanted to do our part in fixing it. And we did by launching our company.
We know that trucking is not a glamorous industry. Rather than build yet another social app, we are bent upon bringing the Silicon Valley ingenuity into the old world of trucking and logistics.
We believe we are just getting started with an innovative product offering in this field. If you are interested in being part of The Third Wave as author Steve Case calls it in his book, you should join our small but highly motivated team.
Description Responsibilities Include:
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers We are looking for a competent Customer Support technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Customer Support technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer - oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the companys reputation and business.
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem - solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow - up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures Skill Requirements
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer - oriented and cool - tempered
BSc/ BA in IT, Computer Science or relevant field
Experience with customer ticketing systems like Zendes