Customer Support Voice Process Associate

Company Description Sutherland is an AI-driven business transformation partner that helps enterprises, including several Fortune 500 companies, design, run, and automate their operations at scale. The company integrates artificial intelligence, automation, cloud computing, product engineering, and advanced analytics to deliver measurable business outcomes. By combining digital and product engineering with deep operational expertise, Sutherland builds production-grade AI solutions grounded in real enterprise environments. This closed-loop approach enables clients to move beyond AI pilots to reliable, governed solutions that improve efficiency and strengthen customer experiences over time.

💼 Role: Customer Support – Voice Process

📍 Location: Kochi

🏢 Work Mode: Work From Office

🌙 Shift: Night Shift

🎓 Eligibility: HSC / Any Graduate

👥 Experience: Freshers & Experienced Candidates

🗣️ Requirement: B2-level English proficiency

⚡ Preference: Immediate Joiners

Role Description

Roles & Responsibilities

Handle international outbound and inbound calls with prospective clients professionally and confidently.

Communicate clearly and attentively to understand client requirements.

Utilize strong persuasion and convincing skills to promote services.

Generate leads through cold calling for Sponsors and Exhibitors.

Manage lead conversations effectively and ensure successful closures.

Maintain accurate records of calls, leads, and follow-ups.

Required Skills & Qualifications

Excellent verbal communication skills in English (mandatory).

Strong interpersonal and customer-handling skills.

Good knowledge of customer support processes.

Ability to work in night shifts and from the office as required.

Graduates and undergraduates are eligible to apply.

Perks & Benefits

Opportunity to develop strong emotional intelligence.

In-depth knowledge of products and sercdvices.

Build transferable professional skills.

Learn customer education without aggressive selling.

Enhance problem-solving and communication abilities.

Scope to work on personal or side projects.