Customer Support / Voice Process

Customer Support Executive – Customer Support Process

Job Location: Sector 18, Gurugram, Haryana
Job Type: Full-Time
Work Mode: Work from Office
Experience: Freshers and Experienced Candidates
Education: Graduation Required

Job Overview

We are hiring Customer Support Executives for our customer support process in Sector 18, Gurugram. The role involves assisting customers with their queries and service requests, providing accurate information, and ensuring a professional customer experience.

Both freshers and candidates with relevant customer support experience are welcome to apply.

Key Responsibilities

• Handle customer queries and service-related requests through the assigned support channel.
• Understand customer concerns and provide appropriate assistance as per process guidelines.
• Communicate with customers in a clear, polite, and professional manner.
• Provide accurate and timely information.
• Maintain records of customer interactions and relevant details.
• Follow company policies, process guidelines, and quality standards.
• Meet assigned productivity and customer service requirements.
• Escalate customer issues to the appropriate team when required.
• Work effectively with team members and supervisors to resolve customer concerns.

Eligibility Criteria

• Graduation is mandatory.
• Freshers and candidates with relevant customer support experience can apply.
• Good verbal and written communication skills.
• Basic computer knowledge.
• Good listening and problem-solving skills.
• Comfortable working in rotational shifts.
• Willing to work from the office in Sector 18, Gurugram.

Compensation

• Freshers: ₹23,000 CTC per month
• Experienced Candidates: ₹25,000 CTC per month

Compensation and employment terms will be subject to the company's applicable policies and the selection process.

Work Schedule

• Working Days: 6 days per week
• Weekly Off: 1 rotational day off
• Shift: Rotational shifts
• Work Mode: Work from Office
• Location: Sector 18, Gurugram, Haryana

Skills Required

• Customer service
• Verbal communication
• Written communication
• Active listening
• Basic computer skills
• Problem-solving
• Teamwork
• Ability to follow processes and procedures

What We Offer

• Opportunity for freshers to begin a career in customer support.
• Structured, process-driven work environment.
• Opportunity to develop communication and customer service skills.
• Full-time employment with a defined work schedule.

How to Apply

Interested candidates can share their updated resume using the contact details below.

Email: [email protected]
Contact: 7547072426

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person