Customer support - voice process

Designation: Customer Support & Sales

Role & responsibilities:

· Research and identify potential clients through online search

· Outbound Cold Calls to gather precise data

· Convert incoming order request Via calls and emails

· Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems.

· Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact conversion.

Preferred candidate profile

· Must be ok with US shift hours

· Experience in Sales process Outbound Calling

· Excellent spoken & writing communication

· Results-oriented mindset with a drive to meet and exceed sales targets.

About Us

Whether you are a degree holder, designer, marketer, or customer care specialist, you will find your role here a chance to build a career in a thriving international business. We are a financially stable, high-growth e-commerce company generating over $10 million in annual revenue, driven by a vertically integrated model that combines cutting-edge digital commerce with robust in-house manufacturing, with offices across Gurgaon, Faridabad, United States.

• Currently recruiting for Gurugram office, very near to Sikanderpur metro station

• Very attractive Rewards and Recognition program

With operations rooted in India and expanding across the United States and the United Kingdom, we serve a diverse global customer base through exceptional products and seamless fulfilment.

Our Global Footprint

Gurgaon & Faridabad (India): Innovation, manufacturing, and operational headquarters. United States & United Kingdom: Sales, marketing, and customer experience hubs.

What Sets Us Apart

In-House Manufacturing: Full control over quality, timelines, and innovation. Digital-First DNA: Technology-led processes and data-driven decision making.

Sustainable Growth: Financially sound with a clear path to scalable, long-term expansion.

Why Work With Us

Impact at Scale: Shape products that reach thousands of customers globally. Culture of Ownership: Agile teams, flat structure, and transparent communication.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person