Customer Support Voice Process // Day Shift - Kolkata

SUMMARY

Job Title: Customer Support Voice Process // Day Shift - Kolkata

Location: Sector V, Salt Lake (Work From Office)

Experience: 6 months - 2 Years

Employment Type: Full - Time

Mode of Interview: F2F

Work Mode: Work from office

Summary:

We are seeking a customer-focused and detail-oriented  Customer Support Executive to handle calls from customers. The role involves addressing customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction through professional communication and timely support.

Responsibilities:

• Manage 100 120  calls with candidates daily in a professional and efficient manner.

• Share accurate, clear, and complete information using the appropriate tools and resources.

• Understand candidate queries, provide timely resolutions, or escalate issues to the concerned team when required.

• Maintain and update detailed records of all interactions in Excel.

• Prepare and manage daily, weekly, and monthly MIS reports using Excel.

• Ensure adherence to process guidelines and maintain high-quality and productivity standards.

• Location: (Salt Lake Kolkata) Work From Office

• Note: Only Kolkata candidates are eligible.

  Requirements

Requirements:

• Bachelor's degree in any field
• Min 6 months to 2 years of experience in the BPO, telecalling, or Tele sales Industry.
• Must have a laptop or desktop with 8 GB RAM
• Must have stable wifi/ network connection

Benefits

Salary:  Monthly CTC - 18K - 20K

Shift Time: Day shift (9:30 AM 6:30 PM)

Working Hours: 6 days Working (2nd & 4th Saturday & Sunday off)

Employees are eligible to work from home for any two days in a month.