Customer Support Working Student

• Investigate and resolve escalated issues from the 1st Level Support partner teams while ensuring compliance and adherence to contractually agreed upon SLAs
• Act as a liaison between customers, 1st level support, and internal departments (IT, Product, Operations) to drive timely and effective solutions
• Learn and maintain knowledge of banking products, services, regulations, and internal systems
• Identify recurring issues and manual workflows, and help optimize or automate them using tools such as SQL, Python, etc to improve team efficiency
• Flexibly rotate across the Customer Support and Complaints Management teams based on demand, taking on new topics and responsibilities as needs evolve

Benefits

• Learning & development budget
• Remote working allowance
• Free online yoga
• Referral program
• Mental healthcare service
• Public transport allowance
• Partial lunch reimbursement
• Additional vacation days
• Glasses for laptop work
• Fruits and drinks at the office
• Volunteering days- Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework
• Excellent written and verbal communication skills in English. Fluency in German is a strong plus
• Currently enrolled as a full-time student (Bachelor’s or Master’s) in a relevant field such as Business Administration, Finance, Information Technology, or a related discipline
• A collaborative team player who adapts quickly to change, solves problems with a structured mindset, and manages time effectively under shifting priorities
• Proven ability to analyze complex problems, break them down, and propose logical solutions
• Familiarity with basic IT concepts, comfortable navigating different software interfaces, and quick to learn new banking systems
• First experience with SQL or Python (or a strong willingness to develop these skills) to support process automation and optimization is a strong plus
• A proactive, open mindset with the willingness to jump into different topics and teams as priorities shift
• While job ads usually paint an ideal picture of a candidate, studies show that most applicants meet an average of 60% of the criteria. Unfortunately, many promising candidates tend to apply only if they meet all the criteria
• So if you think you have what it takes, but don’t necessarily meet every single item in the job description, please contact us anyway. We’d love to talk with you and find out if you might be a good fit for us