Customer Support/Administration

We require an enthusiastic and conscientious person to join our salary packaging team as a Customer Support Administrator with aspirations to develop a long term career. You must possess excellent written and verbal communication roles, demonstrate strict attention to detail and have previous experience in an administrative or customer service role.

You will be responsible for addressing or redirecting client enquiries, sorting and processing client documentation, data entry and database maintenance and liaising with clients, salary packaging consultants and external suppliers to facilitate the effective management of each client’s salary packaging arrangement.

Daily tasks include:

• Responding to customer enquiries
• Processing, scanning and filing of documentation
• Reviewing and addressing system reports
• Checking basic mathematical formulas and calculations
• Issuing and explaining various reports to client organisations
• Explaining correct salary packaging procedures to customers

Key Characteristics/Qualifications:

• Strict attention to detail
• Confidence in dealing with customers
• Confidence in working with numbers
• Ability to work in team environment and autonomously
• Ability to communicate effectively in a professional and accessible manner
• Must possess strong skills in problem solving and time management

Training will be provided to develop a general understanding of salary packaging concepts, Fringe Benefits Tax compliance and Southgate’s internal salary packaging systems. At all times you will adhere to strict internal compliance standards as dictated by relevant FBT/Income Tax legislation and ATO guidelines.

To register your interest in this role, please send a resume and covering letter via email to [email protected] , or post to:

The General Manager

Southgate Salary Packaging Services

PO Box 183

South Melbourne

VIC 3205