Customer Technical Program Manager

Who you are

• 5+ years in technical program management within the automotive industry, ideally with hands-on experience at an OEM or Tier-1 supplier
• Strong customer-facing presence at director level; comfortable representing Applied Intuition independently with OEM program leadership and executive stakeholders
• Proven ability to coordinate delivery across multiple engineering teams, managing through prioritization frameworks and clear escalation discipline
• Technical depth sufficient to assess feasibility, interpret requirements, and engage engineers credibly across all software vehicle and integration domains
• Builder mindset: able to set up program structure from scratch on a newly formed team
• Prior experience in a startup or high-growth environment
• Familiarity with automotive development standards (ASPICE, ISO 26262, AUTOSAR)
• Experience with defect management at scale and severity-based SLA tracking
• Background in series production programs or Vehicle OS / IVI / ADAS platform delivery
• Experience managing the requirements lifecycle (decomposition, traceability, change control) on a customer-facing program
• Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway

What the job involves

• We are standing up a dedicated program team to deliver a flagship software program for a major global automotive OEM. We are looking for a Customer Technical Program Manager to own customer-facing program management, milestones, cross-functional coordination, and reporting, working directly with the customer’s program leadership and across Applied’s engineering organization
• This is a builder role on a new team. You will translate ambiguous customer requests into tracked, executable work, coordinate delivery across Applied’s capability-based engineering teams, and serve as a primary point of contact for the customer on schedule, risks, and dependencies. The role reports to the Customer Program Lead
• Own the customer-facing program, define and maintain the program baseline including milestones, scope boundaries, risk register, and dependency map in alignment with the Statement of Work. Ensure program commitments are tracked with rigor and deviations are surfaced proactively
• Drive delivery coordination across Applied's engineering organization through Engineering TPMs, managing cross-team dependencies and competing priorities across concurrent programs
• Serve as the primary interface to the customer's program leadership and counterpart TPMs on all matters related to schedule, risk, and technical dependencies. Build and maintain trusted working relationships at the program level
• Own and operate the full program governance cadence across all recurring touchpoints with the customer and internal teams
• Define, own, and report program-side KPIs to the Customer Program Lead and internal stakeholders. Maintain a clear and accurate picture of program health at all times
• Own resolution of program-level issues and decisions through structured escalation management, triaging issues by impact and urgency, driving resolution at the appropriate level
• Partner with onsite teams to ensure seamless integration of Applied's product into the customer's vehicle program. Own coordination and governance of all customer-facing field activities through the program

Benefits

• Health Insurance: Applied covers 100% of the cost and offers medical, dental, vision, and life insurance
• 401(k) Match: 50% employer matching to help you save money for retirement
• Fitness Stipend: Our wellness program supports your health and fitness goals. We pay for your trainers, gym memberships, massages, and more!
• Learning Stipend: We invest in your learning and growth by reimbursing you for educational and training expenses
• Parental leave: 12-week, fully paid parental leave to bond with a newborn child or new adopted or foster child
• Catered lunch, expensed dinner, on-site meals and snacks