Customer Technical Support

Company Description At QIMA, we’re on a mission to help our clients make products consumers can trust.

Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.

Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

Our operations department’s purpose is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality

Job Description Your roles & responsibilities includes:

• Booking: Booking hotels, flights, train tickets and car rental for our inspectors and auditors in the region
• Compare prices: Compare fares and schedules between different providers and websites to book the most cost-effective and convenient option for our team.
• Trip organization: Strategically organize the trips within our budget in order to make the Inspector/Auditor trip more efficient by minimizing travel time and cost.
• Record keeping: Enter the booked service costs in our system per inspection/audit to guarantee a clean cost allocation.
• PO creation: Each week create a PO in our system to present the expenses of the week to our finance team.
• Travel expenses review: Receive and evaluate the inspectors/auditors travel expenses and receipts when the expenses are paid in advance by them and add them to the system to proceed with their reimbursement.

Qualifications

• Have a Bachelor’s degree from Tourism, Business or similar.
• Are fluent in English.
• Possess exceptional communication skills with the ability to thrive under pressure and meet tight deadlines.
• Are comfortable managing relationships with inspectors and various departments within QIMA.
• Are ready to work flexible hours upon business needs
• Have a problem solver mindset which turns challenges into solutions