Customer Technical Support Engineer

** This position is employed by LG Energy Solution India and will be based in India **

About the Role :

• Support the monitoring and resolution of customer quality issues, including field and customer-line concerns.
• Develop a basic understanding of lithium-ion battery cells, modules and battery packs and their key components.
• Support warranty-related cases and technical queries from customers, in coordination with LGES HQ and relevant internal teams.
• Develop a working knowledge of Battery Management Systems (BMS) and key parameters such as current, voltage, temperature, SOC and SOH.
• Assist in investigating quality issues, identifying potential causes and supporting corrective and preventive actions.
• Understand customer requirements and pain points and support the team in developing appropriate technical solutions.
• Support preparation of technical reports, issue analysis and customer communications.
• Coordinate with cross-functional teams and LGES HQ to ensure timely follow-up and closure of customer issues.
• Participate in technical discussions with OEM customers, under the guidance of senior team members.
• Contribute to initiatives aimed at improving product quality, customer satisfaction and prevention of recurring issues.

Qualifications :

• Minimum Graduate (B.Tech/ BE), preferably a MBA with minimum 4 to 7 years of work experience

Required Skills :

• Basic to working knowledge of Battery Management Systems (BMS) and key parameters such as voltage, current, temperature, SOC and SOH.
• Experience in quality issue investigation, Root Cause Analysis (RCA), corrective/preventive actions and FMEA.
• Experience in handling or supporting customer complaints, warranty cases or field quality issues is preferred.
• Good organizational and multitasking skills with the ability to manage multiple technical issues and priorities.

LG Energy Solution is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. LG Energy Solution is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.