Customer / Technical Support Executive

Roles and Responsibility

• Provide exceptional customer service and technical support to clients via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements.
• Work effectively in a fast-paced environment with multiple priorities.

Job Requirements

• Minimum 2 years of experience in customer support or technical troubleshooting.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and critical thinking skills.
• Familiarity with customer relationship management software.