Customer Transformation - Manager

Kia ora,

At PwC, our purpose is clear: to build trust in society and solve important problems.

This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.

Ngā kōrero mō tēnei tūranga / About the role

Our Customer Transformation team in Pōneke / Wellington help organisations improve how they connect with their customers. We combine human-centred insight, strategy and technology to redesign customer experiences, modernise customer systems and simplify processes. As a Manager in our Salesforce Consulting practice, you’ll lead complex transformation engagements and help clients deliver scalable, value-focused outcomes.

This is a full-time, permanent role with a minimum of 37.5 hours per week - Monday to Friday.

Your day-to-day could include:

• Lead Salesforce consulting engagements from strategy and roadmap development through to implementation and deployment.
• Manage workstreams across complex, enterprise-scale customer transformation programmes.
• Partner with senior client stakeholders to understand business challenges and shape practical, scalable solutions.
• Lead discovery workshops, requirements gathering, process design and functional solution design.
• Work collaboratively with Salesforce architects, developers, designers, business analysts and client teams.
• Manage delivery risks, priorities, resources and programme reporting to support successful outcomes.
• Coach and develop consultants and senior analysts, creating an inclusive and high-performing team environment.
• Contribute to proposals, business development activity and the continued growth of our Customer Transformation capability.

Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga / Skills you will bring or develop in this role

• A relevant tertiary qualification in Business, Information Systems, Technology, Commerce, Engineering or a related discipline.
• Relevant Salesforce certifications, such as Salesforce Administrator, Business Analyst, Sales Cloud Consultant, Service Cloud Consultant or equivalent.
• At least three years’ Salesforce experience in a consulting, advisory or professional services capacity.
• Experience contributing to or leading complex, enterprise-scale Salesforce transformation projects.
• Strong stakeholder management, facilitation, communication and presentation skills.
• Experience leading delivery teams, managing competing priorities and supporting the development of others.
• Experience across Salesforce products such as Sales Cloud, Service Cloud, Experience Cloud or Marketing Cloud would be advantageous.
• Exposure to Agile delivery and proposal or business development activity would also be beneficial.

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts and deals.
• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways.
• Wellbeing - $250 annual wellbeing allowance; life and income protection; Sonder, EAP and Headspace; 15 days’ paid sick leave; group-rate health insurance, subject to eligibility.
• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
• Flexibility - Flexible working and a supportive coaching culture.
• Time off - Two paid recognition days during our annual summer shutdown period; purchase up to two extra weeks’ annual leave.
• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave.

Mō te aha tāu e tatari ana? / What are you waiting for?

Hit Apply now. To learn how you can grow and shine in your career at PwC, visit our careers site.

Grow here. Go further.