Customer Upgrade Specialist

Location: El Paso
Pay: $16.00/hour + uncapped commission
Bilingual Pay: $17.00/hour + uncapped commission

About the Role

We are hiring motivated and customer-focused Customer Upgrade Specialists to support a leading phone, cable, internet, and streaming provider. In this role, you will speak with existing customers to recommend upgraded service packages that may include TV, streaming, internet, and phone solutions designed to better fit their needs.

This is a phone-based sales role focused on customer experience, solution selling, and achieving performance goals in a fast-paced environment.

Schedule & Hours of Operation

• Hours of operation are Monday through Friday from 10:30 AM – 7:00 PM
• Full-time schedules available

What You’ll Do

• Make outbound and/or receive inbound calls from existing customers
• Review current customer services and recommend package upgrades
• Promote bundled solutions including TV, streaming, internet, and phone services
• Explain product features, pricing, and promotional offers
• Identify customer needs and match them with the best available package options
• Meet or exceed sales and performance goals
• Accurately document customer interactions and sales activity
• Deliver a professional and positive customer experience
• Follow quality, compliance, and attendance expectations

What We’re Looking For

• Previous sales, customer service, retail, or call center experience preferred
• Strong communication and active listening skills
• Comfortable working in a performance-driven environment
• Ability to build rapport and confidently recommend products and services
• Basic computer and data entry skills
• Ability to multitask across multiple systems while speaking with customers
• Strong attendance and schedule adherence

Bilingual Candidates

Bilingual English/Spanish candidates are highly encouraged to apply and receive increased base pay.

Physical & Work Requirements

• Ability to sit for extended periods while working on a computer and headset
• Ability to communicate clearly and professionally throughout the workday
• Ability to navigate multiple systems simultaneously
• Consistent attendance and schedule adherence are essential job functions

What We Offer

• Competitive hourly pay plus uncapped commission opportunities
• Paid training
• Career growth opportunities
• Supportive team environment
• Opportunity to grow your sales and customer service career with a nationally recognized telecommunications provider

Pay: $16.00 - $17.00 per hour

Work Location: In person