Customer Vehicle Representative

Hertz | Thrifty | Dollar — Palmerston North

About the Role

We are seeking a motivated and customer-focused Customer Vehicle Representative (CVR) to join our busy Palmerston North team.

This is a hands-on, fast-paced position where you will play a key role in delivering an outstanding rental experience. Your day will include a mix of customer service, vehicle preparation, and operational support — no two days are the same.

The role is varied — some days may involve preparing and cleaning vehicles one after another, while other days may be focused more heavily on the rental counter, customer service, and administration. You will need to be comfortable learning new systems, programs and processes, and be able to switch between different tasks as the needs of the branch change.

Key Responsibilities

• Deliver exceptional customer service at the rental counter
• Process vehicle rentals and returns accurately
• Conduct vehicle inspections and complete damage reporting (VIR)
• Clean and prepare vehicles to Hertz, Thrifty and Dollar standards
• Support fleet movements and daily branch operations
• Resolve customer enquiries professionally and efficiently
• Work collaboratively to meet shared team goals

Working Hours

Our branch operates:

Monday to Friday: 7:00am – 8:00pm
Saturday: 7:00am – 3:30pm
Sunday: 7:30am – 4:00pm

Important: Working hours may vary depending on operational requirements, including customer demand, flight schedules and vehicle movements. Shifts may start up to one hour before the branch opens or finish up to one hour after the branch closes when required. Flexibility around start and finish times is therefore essential. Weekend availability is also required for the standard roster.

With our current staffing patterns, weekend work and a mix of morning and evening shifts are rotated fairly across the team.

Fixed weekday hours may also be available. We are happy to consider candidates who are specifically looking for a consistent Monday–Friday, 11:30am – 8:00pm position. This provides reliable afternoon and evening coverage and may suit someone who prefers a consistent weekday schedule.

What We’re Looking For

• Strong customer service skills and a positive, can-do attitude
• Ability to work hard while contributing to a fun, supportive team environment
• Good common sense and sound judgement in day-to-day decisions
• Ability to work in a fast-paced team environment
• High attention to detail and good time management
• Comfortable using computers and learning new systems, programs and technology
• Full, clean driver’s licence (essential) — restricted licences may be considered
• Comfortable driving automatic vehicles (our rental fleet does not include manual vehicles)
• Previous rental car, automotive, or customer service experience is advantageous but not essential

What We Offer

• Supportive and experienced team environment
• Ongoing training and development
• Opportunity to grow
• Active, varied role with no two days the same
• Option of a consistent Monday–Friday fixed roster for the right candidate

Apply Now

If you enjoy working with people and take pride in delivering great service, we’d love to hear from you.