Customer/Client Support Specialist

Job Summary:
We are eagerly seeking a new Client Support Specialist to join our growing team
In this role, you will work directly with our clients to provide technical and troubleshooting support on the usage of our award-winning event management software products with an emphasis on exceptional client service and teamwork
You will be empowered to make decisions to maintain and directly impact exceptional relationships with clients
If you have a passion for helping others, learning and growing, youll love working with us!
Responsibilities may include, but are not limited to:
Provide client support and technical issue resolution for incoming requests via E-Mail, phone, on-line chat function and client support system, Provide guidance and support for the configuration of the client's platform, Troubleshoot and coordinate with other teams on system issues, Use independent judgement for best course of action for issue resolution, Provide training to clients in the use of system and system updates, Fully document questions and issues for external and internal knowledge sharing, Update training and support materials as necessary, Additional project and ad-hoc assignments, Requirements:
Bachelor's degree or equivalent, 2+ years of experience in a software environment handling incoming client requests, Excellent verbal, written and interpersonal skills, Proficient in online software applications, High degree of accuracy and attention to detail, Preferred Skills and Experience:
Experience in the events and meetings industry, HTML Knowledge
About Aumni Techworks:
Aumni Techworks, established in 2016, is a Software Services Company that partners with Product companies to build and manage their dedicated teams in India
So, while you are working for a services company, you are working within a product team and growing with them
We do not take projects, and we have long term (open ended) contracts with our clients
When our clients sign up with us they are looking at a multi-year relationship
For e-g
Some of the clients we signed up 8 or 6 years, are still with us
We do not move people across client teams and there is no concept of bench
At Aumni, we believe in quality work, and we truly believe that Indian talent is at par with someone in NY, London or Germany
300+ and growing, Benefits of working at Aumni Techworks:
Our award-winning culture reminds us of our engineering days, Medical insurance (including Parents), Life and Disability insurance
24 leaves + 10 public holidays + leaves for Hospitalization, maternity, paternity and bereavement, On site Gym, TT, Carrom, Foosball and Pool table
Hybrid work culture
Fitness group / rewards
Friday Socials, Annual parties, treks,