Customer/Employee Trainer

Accurate Controls, Inc. is seeking a Customer/ Employee Trainer to join our team. This is a high-travel position primarily responsible for traveling to customer sites across the country to provide hands-on, end-user training on ACI systems and solutions.

The ideal candidate is comfortable with frequent overnight travel, enjoys working directly with customers, and can confidently communicate technical information in an easy-to-understand way. When not traveling, this position will support employee training, factory demonstrations, and the development and maintenance of training materials, user guides, and videos.

Travel is a major component of this position, and candidates should be prepared to travel frequently throughout the year based on customer and project needs.

Primary Duties & Responsibilities

• Travel to customer sites nationwide to conduct on-site end-user training on ACI systems and solutions.
• Work with the COO, Directors, Project Managers, Programmers, and Field Technicians to maintain a comprehensive customer training schedule.
• Coordinate training dates, itineraries, attendees, and other details with Project Managers, contractors, and customers prior to arriving on-site.
• Deliver engaging, professional training tailored to each customer's needs and level of experience.
• Help develop and maintain standardized training templates, schedules, sign-off sheets, itineraries, and other documentation.
• Assist with maintaining and updating training user guides and instructional materials.
• Assist with creating, delivering, and maintaining video training modules.
• Support the development of new training courses and materials as new products and services are introduced.
• Assist with project factory demonstrations at ACI's Ripon facility.
• Coordinate with department Directors to support new-hire training and continuing education for existing employees.
• Develop a strong understanding of ACI systems, including access control, audio, interview room, video management, and security event logging systems.
• Continuously improve instructional techniques and identify ways to make training more effective and engaging.
• Assist with additional ACI projects and responsibilities as requested by the Director of Product Quality.

Qualifications

• Associate or bachelor's degree preferred; OR two years of related experience and/or training; OR an equivalent combination of education and experience.
• Strong communication and presentation skills.
• Comfortable speaking in front of groups and working directly with customers.
• Ability and willingness to travel frequently, including overnight and multi-day trips.
• Strong organizational skills with the ability to coordinate schedules and multiple training engagements.
• Ability to learn technical systems and explain their functionality to users with varying levels of technical experience.
• Experience with Microsoft Office 365.
• Familiarity with access control, audio, interview room, or video management systems is preferred but not required.
• Experience with video editing software is a plus.

About Accurate Controls

Accurate Controls, Inc. is a fast-paced, growing security electronics integrator serving the correctional industry nationwide. Based in Ripon, Wisconsin, ACI has been family-owned and operated since 1982.

For more than four decades, we have remained committed to providing highly reliable, non-proprietary security solutions while conducting business with honesty and integrity. We offer a fun, challenging environment where employees have opportunities to learn, grow, and make an impact.

What We Offer

• Competitive wages
• Medical, dental, and vision insurance
• 401(k) with employer match
• Short- and long-term disability insurance
• Paid vacation and holidays
• Employee referral program
• Flexible work environment

If you enjoy traveling, working with people, and helping customers feel confident using new technology, we'd love to hear from you!

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Work Location: On the road