CUSTOMERS SERVICES

About the role

Join our friendly team as a Customer Service Representative in our Kwun Tong, Kwun Tong District office. In this part-time role, you will be the first point of contact for our customers, providing them with a positive experience through excellent service and support.

What you'll be doing

1. Respond to customer inquiries and requests via phone, email, and chat
2. Assist customers with account management, product information, and problem resolution
3. Maintain accurate records and documentation of customer interactions
4. Collaborate with colleagues to ensure seamless customer service
5. Continuously learn about our products and services to provide the best possible support

What we're looking for

1. Excellent communication and interpersonal skills, with a friendly and professional demeanor
2. Strong problem-solving and critical thinking abilities to address customer needs effectively
3. Familiarity with call centre or customer service operations, ideally in the financial services industry
4. Willingness to learn and stay up-to-date with our products, services, and processes
5. Proficiency in English and Cantonese, with Mandarin an asset

What we offer

At MANULIFE', we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary. We offer opportunities for career development and advancement.

About us

MANULIFE' is a leading financial services provider, offering a wide range of insurance, investment, and wealth management solutions to individuals and businesses. With a strong presence in Asia, we are dedicated to helping our customers achieve their financial goals and live healthier, more fulfilling lives.

Apply now and become part of our dynamic team!