Customs Admin/Import-Export Coordinator

Customs Brokerage Operations

 Coordinate customs clearance activities for import and export shipments.

 Review shipping and commercial documents for completeness and compliance.

 Monitor customs declaration filing, assessment, examination, and cargo release status.

 Liaise with brokers, customs representatives, PEZA authorities, and other government agencies.

 Ensure timely submission of documents required for clearance.

 Monitor compliance with BOC, PEZA, and other regulatory requirements.

 Escalate shipment delays, customs issues, and compliance risks proactively.

 Support post-entry activities including amendments, refunds, and documentation retrieval.

 Maintain complete and accurate records of customs transactions.

Trucking and Transportation Operations

 Plan and coordinate trucking requirements for import, export, and domestic cargo movements.

 Arrange transport bookings and dispatch activities with accredited trucking providers.

 Monitor truck arrivals, cargo pickups, deliveries, and return of equipment.

 Manage delivery appointments with customers, warehouses, depots, and terminals.

 Track shipment milestones and provide proactive status updates.

 Coordinate exception management including truck breakdowns, port congestion, vessel delays, and empty

return issues.

 Ensure compliance with transportation safety and operational requirements.

Vendor and Stakeholder Management

 Coordinate daily operational activities with trucking vendors, brokers, warehouses, shipping lines, and

terminal operators.

 Support vendor performance monitoring against agreed service levels.

 Facilitate issue resolution and corrective actions with service providers.

 Build effective working relationships with customers and internal stakeholders.

Reporting and Operational Control

 Maintain accurate operational trackers and shipment monitoring tools.

 Prepare daily, weekly, and monthly operational performance reports.

 Monitor key performance indicators including:

o On-time clearance

o On-time delivery

o Customs compliance

 Shipment visibility

 Exception management

 Support billing validation, cost reconciliation, and operational audits