Customs and Compliance Operations Manager

Role Summary As the Customs Compliance Subject Matter Experts (SMEs), the role is responsible for ensuring regulatory compliance, mitigating customs risks, preventing penalties, and providing oversight of day-to-day customs operations across the APAC region. This includes ensuring that all customs activities are conducted in full compliance with applicable customs regulations, Pfizer policies, GDP/GMP standards, and local health authority requirements. The role also drives process standardization and continuous improvement initiatives, leading projects to identify, mitigate, and remediate customs compliance risks while enhancing operational effectiveness and efficiency across the region.

Role Responsibilities

• Ensure customs compliance with local laws, customs regulations, and regulatory requirements across APAC.
• Manage customs risks by identifying compliance gaps, operational vulnerabilities, and implementing corrective actions.
• Prevent customs penalties and violations through accurate customs administration and oversight.
• Liaise with Internal Stakeholders, Customs Brokers and Customs Authorities on customs-related matters and escalations.
• Drive continuous improvement initiatives to strengthen compliance controls and customs processes.
• Ensure adherence to Pfizer SOPs, work instructions, and corporate values in all customs operations.
• Monitor customs performance and reporting, ensuring issues are identified, escalated, and addressed in a timely manner.
• Maintain compliance with GDP/GMP and local regulatory requirements to support the lawful movement of pharmaceutical products.
• Represent the region in global and regional forums;
• Given the nature of the role, calls outside of standard office hours may be required.

Basic Qualifications

• Bachelor’s degree
• Minimum 6 years’ relevant work experience
• Strong knowledge on Customs Compliance operations and processes
• Experience in Supply Chain and Logistics
• Proficient in English (both verbal and writing) and other languages are a benefit
• Able to manage complex issues independently and drive solutions to the problems with Stakeholders and cross-functional teams.

Preferred Qualifications

• Pharmaceutical / Life science industry
• Broad PC skills are essential (MS applications Outlook, Word, Excel, Visio and PowerPoint), profound knowledge of SAP or other ERP systems and other Data Analytic Tools.

Work Location Assignment: Hybrid

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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Logistics & Supply Chain Mgmt