Customs & Logistics Coordinator

About the role

PT CNC Design Batam is seeking a dedicated Customs & Logistics Coordinator to join our growing Logistic team. This is a full-time position based in Batam, Kota Kepulauan Riau, Indonesia.This role involves managing import customs documentation and processes, calculating basic import costs, monitoring shipments, and coordinating with PPJK, customs authorities, freight forwarders, and related parties to ensure smooth and compliant customs clearance.

Key responsibilities

• Preparing and submitting customs documentation, including bills of lading, commercial invoices, and packing lists for import and export shipments
• Liaising with customs brokers and government agencies to ensure compliance with import/export regulations and tariff classifications
• Monitoring shipment progress and tracking goods through the customs clearance process
• Check HS Codes and goods classification including documentation required for DG
• Coordinating with logistics providers to arrange transportation and warehousing of goods
• Resolving customs issues, delays, and discrepancies to minimise disruptions to operations
• Maintaining accurate records of all import/export transactions and customs filings
• Ensuring all shipments comply with local and international regulations, including tariff codes and duties assessment
• Processing invoices and managing costs associated with customs clearance and logistics services
• Communicating with internal departments to provide updates on shipment status and delivery timelines
• Managing the physical inventory and controlling inbound/outbound industrial equipments
• Ensuring serialized tracking of the inventory parts and protecting sensitive electronics from Batam's high humidity

What we're looking for

• Proven experience in operational customs clearance, import/export operations, or related logistics roles in BATAM FTZ Ecosystem

• Strong knowledge of Indonesian customs regulations, procedures, and documentation requirements

• Familiarity with international shipping terminology and practices (FOB, CIF, etc.)

• Understanding of Harmonised Tariff Codes and duty calculations

• Excellent organisational and time management skills with the ability to handle multiple shipments simultaneously

• Strong attention to detail to ensure accuracy in customs documentation

• Experience with warehouse management system (WMS) or ERPs (Like SAP, Oracle, or Odoo) to track high-value serialized equipment

• Good communication skills in Indonesian and English, both written and verbal

• Ability to work independently and collaborate effectively with team members and external partners

• Problem-solving mindset with the ability to navigate complex regulatory situations

• Relevant certification in customs brokerage or logistics (preferred)

Key Skills:

Absolute mastery of CEISA 4.0 (the Indonesian Customs digital platform), INSW, processing PP FTZ-03 endorsements for VAT/import duty exemptions, and navigating the BP Batam IBOSS / IUK business license portals. Candidates with an active customs expert certificate (Sertifikat Ahli Kepabeanan / PPJK) are highly preferred.

What we offer

PT CNC Design Batam is committed to fostering a supportive and professionally rewarding work environment. We offer competitive remuneration packages commensurate with experience and qualifications. Our organisation provides opportunities for continuous professional development and advancement within the engineering sector. We maintain a strong focus on workplace safety and employee wellbeing, ensuring a secure and healthy working environment. The role offers the potential to work with cutting-edge technology and contribute meaningfully to significant engineering projects. We encourage a collaborative workplace culture that values innovation, technical excellence and team collaboration. Our location in Batam provides access to a vibrant industrial hub with strong engineering infrastructure.

Apply now

If you meet the above qualifications and are interested in joining our team, please submit your CV and a cover letter detailing your relevant experience to our recruitment team. We look forward to hearing from you.