Customs Assistant

About the role

To provide administrative and operational support for customs clearance activities by ensuring that import and export documentation is complete, accurate, properly filed, and processed on time. The Customs Assistant coordinates with customers, customs brokers, freight forwarders, shipping lines, airlines, warehouses, and internal departments to facilitate smooth and timely shipment clearance.

Key responsibilities

• Receive, review, organize, and maintain import/export documents.
• Check documents such as Commercial Invoice, Packing List, Bill of Lading/Air Waybill, permits, and other customs clearance documents for completeness and accuracy.
• Assist in preparing customs declarations and other required documentation.
• Monitor incoming and outgoing shipments from pre-alert until customs clearance and delivery.
• Track vessel/flight arrival schedules and shipment status.
• Follow up on pending shipments, missing documents, customs requirements, and clearance issues.
• Assist Customs Brokers/Declarants in the processing of customs entries and clearance requirements.
• Coordinate with Bureau of Customs (BOC), customs brokers, shipping lines, airlines, truckers, warehouses, customers, and other service providers as instructed.
• Encode shipment and customs information accurately into the company's system.
• Assist in checking customs-related charges, duties, taxes, brokerage fees, and other shipment expenses.

What we need:

• Bachelor's Degree in Customs Administration, Logistics, Business Administration, or a related field.
• Experience in customs brokerage, freight forwarding, or import/export operations is an advantage.
• Knowledge of Philippine customs clearance procedures and import/export documentation is preferred.
• Proficient in Microsoft Office (Excel, Outlook, and Word).
• Strong attention to detail and accuracy in documentation.
• Good communication and coordination skills.
• Ability to prioritize tasks and meet deadlines.
• Team player with excellent interpersonal skills.

About us

Worldwide Logistics Philippines Solutions Inc., a member of the Worldwide Logistics Group (WWL), founded in 2003 and headquartered in Shanghai, International Headquarter in Singapore operates across more than 60 countries and regions. The Group provides end-to-end global logistics solutions, including ocean freight, air freight, land transport, multimodal services, cross-border e-commerce logistics, warehousing, and supply chain management. Driven by digital and AI innovation, WWL delivers efficient, reliable, and intelligent one-stop logistics services to customers worldwide.