Customs Broker

Our Story:
The joining of Fliway and Supply Chain Solutions brings together two industry leaders to create a powerhouse in logistics and supply chain innovation. Combining Fliway’s strong national network, advanced technology, and proven freight and delivery capabilities with SCS’s deep expertise in contract warehousing, IT integration, and customised solutions, we now offer truly end-to-end supply chain services. With smart digital systems, real-time visibility, and tailored strategies, our united team is redefining what efficient, agile, and customer-focused logistics look like in New Zealand. Join us as we shape the future of supply chain excellence
  
About the role:
A Customs Broker is responsible for managing the customs clearance process for imported and exported goods, ensuring shipments comply with New Zealand Customs and other relevant regulatory requirements.

Responsibilities:

• Manage the end-to-end customs clearance process for import and export shipments.
• Prepare, check and submit customs entries and declarations accurately and within required timeframes.
• Ensure correct tariff classification, valuation, duties, GST and other applicable charges.
• Review commercial invoices, packing lists, bills of lading/air waybills and other supporting documentation.
• Ensure shipments comply with NZ Customs, MPI and other relevant regulatory requirements.
• Liaise with NZ Customs, MPI, shipping lines, airlines, transport providers and customers to resolve clearance matters.
• Monitor shipments and proactively manage any delays, holds, inspections or documentation issues.
• Communicate clearly and professionally with customers regarding clearance status, requirements and outcomes.
• Identify and resolve discrepancies in customs documentation and shipment information.
• Maintain accurate and up-to-date customs records and documentation.
• Ensure all customs transactions are processed in accordance with company policies, procedures and compliance requirements.
• Stay up to date with changes to customs legislation, regulations, tariffs and industry requirements.
• Escalate complex or high-risk customs matters to the appropriate manager or specialist.
• Provide support and guidance to internal teams on customs clearance requirements and processes.
• Identify and share continuous improvement opportunities to improve clearance efficiency, accuracy and customer service.
• Maintain a high level of professionalism, confidentiality and attention to detail when dealing with customers and regulatory authorities.

What We Offer:

• Casual position based in Auckland
• Opportunities for growth and advancement within a dynamic Transport environment.
• A supportive team culture focused on safety, reliability, and effective communication.

What You Bring:

• Previous experience in customs brokerage, freight forwarding, logistics or a related industry.
• Sound knowledge of New Zealand Customs requirements, import/export procedures and compliance obligations.
• Strong attention to detail and accuracy when reviewing documentation and processing customs entries.
• Good understanding of tariff classification, duties, GST and customs valuation.
• Excellent communication and customer service skills, with the ability to build positive relationships with customers and stakeholders.
• Strong organisational and time-management skills, with the ability to manage multiple shipments and competing priorities.
• Ability to work effectively under pressure and meet clearance and operational deadlines.
• Strong problem-solving skills and the ability to resolve customs and documentation issues promptly.
• High level of computer literacy and confidence using customs, freight and logistics systems.
• A proactive approach to identifying issues and finding practical solutions.
• Ability to work collaboratively as part of a team while also managing tasks independently.
• High level of integrity, professionalism, accountability and confidentiality.
• Commitment to continuous improvement and delivering a high standard of service.

Are you ready to step into a world of opportunities and excitement in the logistics industry? At Fliway/SCS, not only will you work alongside a fantastic team, but you'll also enjoy competitive pay, exclusive access to holiday homes, discounted healthcare benefits, and the pride of being part of a 100% New Zealand owned transport and logistics company.

At Fliway/SCS, we're not just a company; we're a values-driven organization built on pillars that guide our every action: Safety, Service, Pride & Profit.
To apply for this vacancy, you MUST be eligible to work in NZ.