Customs Brokerage Coordinator

Job Title: Customs Brokerage Coordinator US Operations

Location: Gurgaon, Haryana
Department: Customs Brokerage (CHB)
Employment Type: Full-Time, Regular
Work Schedule: Monday to Friday
Shift Timing: 8:30 PM 5:30 AM IST
Reports To: Customs Brokerage Manager

Job Description

We are looking for a Customs Brokerage Coordinator to support our US Customs Brokerage operations. The role involves managing documentation, coordinating with clients and internal teams, supporting customs entry-related activities, and ensuring timely updates on shipment/entry status.

This is a US-facing role, therefore excellent English communication skills both written and verbal are essential.

The position is suitable for candidates who are detail-oriented, organized, customer-focused and willing to learn the US Customs Brokerage process.

Industry experience is preferred but not mandatory for the right candidate with strong communication skills and a learning attitude.

Key Responsibilities

• Manage and coordinate customs brokerage documentation for client shipments.
• Support the preparation and filing of ancillary declarations and customs-related documentation.
• Review documents carefully and identify missing information or discrepancies.
• Keep clients updated regarding the status of their customs entries.
• Respond to client queries professionally and within defined timelines.
• Coordinate with internal teams and relevant stakeholders to ensure smooth processing.
• Maintain accurate records and documentation related to customs entries.
• Follow established processes, compliance requirements and service standards.
• Ensure that
• Develop an understanding of US Customs Brokerage processes and requirements through on-the-job learning and training.

Candidate Profile

We are looking for someone who has:

• Excellent English communication skills mandatory.
• Strong written and verbal communication.
• Good customer service and interpersonal skills.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Basic computer and MS Office knowledge.
• Ability to work independently as well as collaboratively.
• Willingness to learn US Customs Brokerage processes.
• Ability to work in a night shift aligned with US business hours.

Experience

• Previous experience in Customs Brokerage, Freight Forwarding, Logistics, Shipping, Import/Export Documentation or related fields will be an advantage.
• Freshers may also be considered if they demonstrate excellent communication skills, attention to detail and a strong willingness to learn.
• Salary: Competitive package based on candidate's experience and skills.

Education

Any Graduate

Shift & Working Days -Monday to Friday | 8:30 PM to 5:30 AM IST

Why Join Us?

• Opportunity to work with US Customs Brokerage operations
• Exposure to international logistics and freight forwarding
• Opportunity to learn from experienced industry professionals
• Structured learning and on-the-job training
• Opportunity for long-term career growth in international logistics