Customs Brokerage Operations Coordinator – Remote

About the Role

Globe Express Services (GES) is seeking a detail-oriented and organized Customs Brokerage Operations Coordinator to provide administrative and operational support to its U.S. customs brokerage team.

This fully remote position is based in Colombia and focuses on supporting daily import operations, managing shipping documentation, coordinating client onboarding, maintaining shipment records, and assisting with customs brokerage administrative processes.

The ideal candidate has experience in customs brokerage, freight forwarding, international logistics, or import operations, along with strong English communication skills and excellent attention to detail.

You will work closely with the U.S. brokerage team to ensure documentation is complete, information is accurate, and operational processes run efficiently.

Key Responsibilities

• Open, organize, and maintain customs brokerage shipment files.
• Review Commercial Invoices, Packing Lists, Bills of Lading, Arrival Notices, and other shipping documents for completeness.
• Prepare and organize documentation packages for review and submission by the U.S. customs brokerage team.
• Maintain accurate shipment records, tracking spreadsheets, and operational reports.
• Assist with billing activities and administrative follow-up on completed shipments.
• Support client onboarding by collecting and organizing importer information, customs bonds, and required documentation.
• Monitor customs bond renewal dates and follow up with surety companies regarding renewal status.
• Communicate with customers, vendors, carriers, and internal teams to obtain missing documents or information.
• Track multiple shipments and administrative deadlines simultaneously.
• Identify documentation discrepancies and escalate compliance-related questions to the appropriate U.S. team member.
• Support continuous accuracy and efficiency in day-to-day brokerage operations.

Important Role Clarification

This is an operational and administrative support position, working under the direction and supervision of the U.S. customs brokerage team.

The selected candidate will not be responsible for independently making customs compliance decisions, including:

• HTS classifications
• Customs valuation
• Duty rate determination
• Import admissibility
• Customs bond requirements
• Other matters requiring specialized customs compliance judgment

These decisions remain the responsibility of the authorized U.S. brokerage team.

Requirements

Required Qualifications

• Minimum 2 years of relevant professional experience.
• Previous experience in at least one of the following areas:
• Customs Brokerage
• Freight Forwarding
• International Logistics
• Import Operations
• Strong English communication skills, both written and verbal.
• Strong attention to detail when reviewing shipping and customs documentation.
• Ability to maintain accurate shipment files, records, and reports.
• Proficiency with Microsoft Excel, Outlook/email, PDF documents, and web-based logistics systems.
• Ability to manage multiple shipments, priorities, and deadlines simultaneously.
• Strong organizational and administrative skills.
• Ability to communicate effectively with customers, carriers, vendors, and internal teams.
• Reliable internet connection and a suitable remote working environment.
• Availability to work during U.S. Eastern Time business hours.

Preferred Qualifications

• Previous experience supporting U.S. customs brokerage operations.
• Familiarity with:
• Commercial Invoices
• Packing Lists
• Bills of Lading
• CBP Entry Documentation
• Powers of Attorney (POAs)
• Customs Bonds
• Importer Onboarding
• Experience using Magaya, ACELYNK, or similar customs brokerage and freight forwarding platforms.
• Familiarity with CBP DIS, ACE, or other U.S. import systems.
• Previous experience working for a BPO or remotely supporting a U.S.-based logistics company.

Ideal Candidate

The ideal candidate is a logistics professional with hands-on experience handling import documentation, shipment records, freight forwarding processes, and customs brokerage administrative support.

We are particularly interested in someone who understands the importance of documentation accuracy, can coordinate effectively with multiple stakeholders, and is comfortable supporting U.S. import operations.

Experience with U.S. customs brokerage documentation, Magaya, ACELYNK, ACE, or CBP-related processes will be highly valued.

The strongest candidates will demonstrate excellent English communication skills, organizational ability, attention to detail, and the capacity to manage multiple operational tasks independently.

What We Offer

• 100% remote position based in Colombia.
• Full-time employment.
• Monthly compensation in Colombian pesos.
• Opportunity to work directly with an experienced U.S. customs brokerage team.
• Exposure to international logistics and U.S. import operations.
• Opportunity to strengthen professional experience in customs brokerage administration and documentation.

Employment Type: Employee
Work Model: Fully Remote
Commitment: Full-Time
Expected Start Date: October 18

Candidates must be based in Colombia and available to work during U.S. Eastern Time business hours.

Apply Now

If you have experience in customs brokerage, freight forwarding, international logistics, or import operations, strong English communication skills, and excellent attention to detail, we'd love to hear from you.

Join Globe Express Services and contribute to the smooth operation of its U.S. customs brokerage activities.

Job Type: Full-time

Application Question(s):

• What is your salary expectation for this position? (In COP please)
• Please share your Linkedin profile. It´s to validate the experience showed in your CV
• What is your current english level?

Language:

• English (Required)

Work Location: Remote