Customs Charge Analyst (LCB)

The Customs Assessment Analyst is responsible for reviewing, validating, and analyzing operational charges to ensure accurate billing, cost recovery, and financial accountability. The role investigates charge discrepancies, determines charge ownership and liability, monitors refunds and unbilled expenses, and collaborates with cross-functional teams to resolve issues and improve charge management processes.

Job Description:

• Collect, consolidate, and validate charge data from multiple sources, including Sales, Finance, and Operations teams.
• Identify discrepancies, missing entries, and data inconsistencies, and coordinate with concerned parties for timely resolution.
• Categorize data based on predefined criteria or business needs.
• Assess and analyze charges for accuracy, compliance, and efficiency.
• Ensure proper charge handling and allocation, including client billing, employee and trucking recoveries, and appropriate tagging of non-billable or office-related expenses.
• Prepare and generate regular reports summarizing consolidated charges and assessments.
• Coordinate with Finance, Operations, Sales, and Billing teams to ensure process alignment and accurate charge management.
• Maintain organized and up-to-date records and supporting documentation for audit, compliance, and management review purposes.
• Monitor refund status and aging, ensuring timely follow-up and resolution of outstanding refunds.
• Verify shipment-related expenses against approved cash advances or payment requests to identify and prevent unbilled costs.
• Recommend and support the implementation of process improvements to enhance charge management accuracy, efficiency, and control.
• Perform other duties and responsibilities as assigned by the Supervisor or Management.

Qualifications:

• Bachelor's Degree in Customs Administration, Logistics, Supply Chain Management, or a related field.
• Must be a Licensed Customs Broker
• At least 1-2 years of experience in operations, billing, finance, logistics, or charge management is preferred.
• Experience in charge validation, reconciliation, billing, expense review, or freight forwarding operations is an advantage.
• Proficient in Microsoft Office applications, particularly Excel.
• Knowledge of freight forwarding, transportation, customs processes, and logistics operations is a plus.

Skill Set:

• Strong analytical and problem-solving skills.
• Ability to investigate discrepancies and determine charge ownership and accountability.
• Excellent attention to detail and accuracy.
• Strong organizational and documentation skills.
• Effective communication and coordination skills.
• Proficient in data analysis, reporting, and record management.
• Knowledge of billing, cost recovery, refund monitoring, and logistics-related charges.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Continuous improvement mindset with the ability to identify and implement process enhancements.

Working Conditions:

• Monday - Friday
• 8:30 AM - 5:30 PM