Customs Co-Ordinator (Operations)

Brief Description of Role

Contribute to the frictionless movement of customs orders that are subject to customs processes within Europe by taking ownership of the status of customs formalities within a nominated region(s).

Key Activities & Responsibilities

Key Activity 1 – Health & Safety approx. 5% time

Responsible for one’s own, co-workers and stakeholders health and safety

Key Activity 2 – Service Delivery approx. 75% time

Facilitate the frictionless movement of customers orders that are subject to customs processes within Europe. Contribute to the maintenance and improvement of customer service levels and mitigation of wasted costs by managing daily customs operational processes internally and externally.

Achieve this by requesting / gathering / recording / sharing customs documentation and related information between internal teams, customers, suppliers and external customs related platforms within pre-determined timeframes.

Ensure internal teams and external customers are informed of any impact or changes to their orders as soon as possible and in the case of delays.

Key Activity 3 – Improvement planning approx. 20% time

Help the TL design, review and improve standard operating procedures (SOP’s) in line with service delivery expectations, ensuring all functions and tasks are known, recorded, and covered competently by the team. Target full and documented training for all team members.

Selection Criteria

Qualifications, Skills and Knowledge E/D* Essential/Desired

• Excellent communication with both customers and colleagues and the ability to develop relationships both internally and externally. D
• Competent in the use of I.T. system, outlook, excel etc. E
• Some geographical knowledge D
• Reasonable level of mathematics and ability to perform basic calculations E

Experience

• Previous roles in customer service or within logistics industry D
• Experience of advising and recharge costs D
• History of growing and developing relationships with customers D

Competencies

• An ability to work well under pressure D
• Communicate with various departments to achieve common goals D
• Personal Attributes & other requirements
• Able to withstand high pressure situations D
• Willing to travel and on occasion, work unsociable hours E
• Budgetary Responsibilities
• €0 directly, but with a clear understanding that the customs operations function is a cost-centre whichhas the potential to reduce profits if not managed correctly.
• KPIs
• Achieve service delivery and cost-mitigation targets
• Deliver outstanding levels of customer service
• Develop and maintain excellent relationships with both internal and external stakeholders.
• Typical Problem Areas Faced in Role
• Operational issues
• Changes / demands / failures by customers / suppliers / other stakeholders outside of direct control
• Limitations of 3rd party customs brokerage suppliers (directly and via customers)
• Communication breakdowns
• Problem solving of exceptional situations within internal and external stakeholders

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• On-site parking

Work Location: In person