Customs Documentation Driver / Operations Runner

Customs Documentation Driver / Operations Runner

Company: Terra Marque Freight Broker L.L.C.
Location: Dubai, UAE
Employment Type: Full-Time
Salary: AED 1,500 basic salary + AED 10–100 per completed trip/assignment
Fuel: Paid by the company
Vehicle: Candidate must have own car or motorcycle and valid UAE driving licence.

Role Purpose

Terra Marque Freight Broker L.L.C. is looking for an experienced Customs Documentation Driver / Operations Runner to support our freight forwarding, customs clearance and document-delivery operations across Dubai, Sharjah and other UAE locations when required.

The employee will be responsible for collecting, delivering and processing shipping/customs documents between our office, customers, shipping lines, ports, customs authorities, government offices and other logistics-related locations.

Previous practical experience dealing with all emirates Ports including but not limited to Jebel Ali Port, Dubai Customs, DP World and shipping documentation procedures which is highly preferred.

Main Duties & Responsibilities

• Collect and deliver original shipping and customs documents between Terra Marque, clients, shipping lines, ports and government authorities.
• Visit Jebel Ali Port, DP World, Dubai Customs and other relevant locations for document processing.
• Handle physical Exit/Entry Certificates / VAT Exit Certificates, including submission for terminal and Customs stamping.
• Understand the practical process for obtaining:
• DP World / terminal confirmation;
• Ship-on-board / cargo-loaded confirmation;
• Dubai Customs Exit/Entry Certificate attestation;
• other export-related endorsements when required.
• Collect and deliver Bills of Lading, Delivery Orders, invoices, packing lists, customs declarations and other shipping documents.
• Visit shipping-line offices and freight-forwarder offices for document collection or submission.
• Collect documents from customers and return completed/stamped originals.
• Attend Dubai Customs service centres when physical submission or follow-up is required.
• Handle document-related visits to Jebel Ali, Dubai Cargo Village, ports, warehouses, free zones and other logistics locations.
• Follow up on rejected or pending documents and report the exact reason to management.
• Obtain official receipts for all Customs, port, parking, documentation or other company-paid expenses.
• Maintain a daily record of every trip, including:
• departure time;
• destination;
• purpose of visit;
• person/department visited;
• documents handed over;
• documents received;
• completion time;
• expenses incurred.
• Send photographs/scans of stamped documents to the operations team immediately after completion.
• Return all original documents safely to the office or customer.
• Coordinate continuously with the operations department regarding urgent shipments.
• Carry out document collections and deliveries between Dubai and Sharjah clients.
• Make occasional trips to Abu Dhabi or other emirates when operationally required.
• Assist with bank, government and company-document deliveries when required.
• Maintain strict confidentiality of customer documents and shipment information.
• Ensure original documents are never lost, damaged or handed to unauthorized persons.
• Never make unofficial payments, facilitation payments or other unauthorized expenses.
• Obtain management approval before making any unusual payment or incurring additional costs.

Minimum Requirements

Candidate must have:

• Valid UAE driving licence.
• Own car, motorcycle or motorbike in good condition.
• Good knowledge of Dubai and Sharjah roads.
• Previous UAE experience as a customs runner, documentation driver, freight runner, shipping-line runner, PRO driver or logistics driver.
• Practical knowledge of Dubai and Sharjah Ports
• Experience dealing with DP World, Dubai Customs, Gulftainer and Sharjah Customs.
• Experience collecting and submitting shipping documents.
• Understanding of Export, Import, Re-export and Transit documentation.
• Familiarity with Exit/Entry Certificate / VAT Exit Certificate procedures is strongly preferred.
• Ability to explain customs and port procedures clearly to management.
• Basic ability to use WhatsApp, email, Google Maps and PDF/document applications.
• Ability to photograph/scan receipts and documents clearly.
• Good communication skills in English.
• Arabic, Urdu, Hindi, Persian or other UAE-common languages would be an advantage.
• Honest, punctual and trustworthy.
• Able to work independently without continuous supervision.

Important Working Requirements

The employee must:

• Follow the route and instructions assigned by the company.
• Inform the office immediately if Customs, DP World or another authority refuses a document.
• Never spend company money without proper justification.
• Submit receipts for all reimbursable expenses.
• Never claim a government or port fee without an official receipt where a receipt is available.
• Never intentionally delay a job to increase trip payments.
• Never combine personal errands with company trips without approval.
• Keep management informed of the current location/status of urgent assignments.
• Learn and document operational procedures so that processes remain company knowledge rather than personal knowledge.

Compensation

Basic Salary: AED 1,500 per month.

In addition, the employee receives a trip allowance of approximately AED 10–100 per completed assignment, depending on:

• distance;
• location;
• waiting time;
• number of stops;
• complexity of the assignment;
• port/customs access requirements.

Petrol/fuel used for authorized company assignments will be paid/reimbursed by the company.

Traffic fines resulting from the driver's own violation should normally remain the driver's responsibility.

Pay: AED1,500.00 - AED3,000.00 per month

Work Location: Hybrid remote in Dubai (Dubai)