Customs Documentation Support

Role Snapshot

• Open to fresh graduates of Customs Administration or related courses, as well as candidates with up to 2 years of relevant experience.
• Candidates from other backgrounds may also be considered if they have exposure to customs documentation, import/export processes, shipping, or logistics operations.
• Familiarity with invoices, purchase orders, shipping documents, and other operational records is an advantage.
• Full-time, Day Shift, Onsite — Makati

About the Role

We are looking for a Customs Documentation Support to support day-to-day customs and import/export activities. You’ll help prepare and organise customs and shipping documents, coordinate with suppliers and external service providers, monitor shipment and order updates, and maintain accurate records.

This role is a good opportunity for someone who wants to apply their Customs Administration knowledge in a practical business setting while gaining experience across customs, purchasing, shipping, and supply chain operations.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be.

This is why we do what we do — to be a part of transformation, one person, one community, one business at a time.

We are One Team, committed to investing in relationships fueled by trust and anchored on our One Shared Vision: to transform through connection.

What You’ll Be Working On

• Support the preparation and organisation of documents required for customs clearance and import/export activities.
• Review invoices, purchase orders, shipping documents, and other supporting records for completeness and accuracy.
• Coordinate with suppliers, customs brokers, freight forwarders, and external service providers regarding documentation and shipment requirements.
• Follow up on missing customs, shipping, and order-related documents.
• Monitor shipment status, expected arrival dates, and other updates relevant to customs and purchasing activities.
• Assist in maintaining accurate records of shipments, orders, costs, invoices, and related documentation.
• Support the Buying team with purchase orders, supplier coordination, order requirements, and inspection/QC activities.
• Check received orders against purchase orders and system records and raise any discrepancies.
• Assist with customs- and order-related costs, bills, prepayments, and reconciliations.
• Prepare basic customs, purchasing, shipment, and operational reports.
• Coordinate with internal teams regarding shipment, documentation, and order-related inquiries.
• Support the team in identifying opportunities to improve documentation, order coordination, and operational processes.

What We’re Looking For

• Fresh graduate of Customs Administration or a related course, or up to 2 years of relevant experience.
• Understanding of customs clearance, import/export processes, shipping documentation, or logistics operations.
• Familiarity with invoices, purchase orders, bills of lading, packing lists, and other trade or operational documents is an advantage.
• Working knowledge of Microsoft Excel for tracking, reporting, and basic data analysis.
• Detail-oriented and organised when handling documents and information.
• Clear verbal and written communication skills.
• Willingness to learn internal systems, processes, and client requirements.
• Able to manage assigned tasks, follow up on requirements, and keep stakeholders updated.