Customs Entry Writer

Omnitrans, part of the Fracht Group is seeking an experienced Import Specialist – Customs Entry Writer & Import Forwarding to join our New York/Long Island team. The ideal candidate will have hands-on Customs entry writing and import forwarding experience, with the ability to manage shipments from arrival through Customs clearance and final delivery. We are looking for a proactive, detail-oriented professional who takes ownership, solves problems, and provides excellent customer service.

Duties and Responsibilities

Customs Brokerage & Entry Writing

• Process U.S. Customs and Participating Government Agency (PGA) entries for clearance of imported goods.
• Review import documentation for accuracy, completeness, and compliance with applicable regulations.
• Ensure timely filing of Importer Security Filings (ISF) and Customs entries.
• Review and apply HTS classifications and applicable duties, taxes, fees, and tariff requirements.
• Ensure compliance with applicable government agencies, including FDA, USDA, EPA, USFWS, DOT, FCC, and others.
• Identify and resolve entry discrepancies, Customs holds, examinations, and other clearance issues.
• Communicate with CBP, customers, and internal stakeholders to resolve Customs-related matters.
• Support post-entry corrections and other post-entry activities, as needed.

Import Air & Ocean Forwarding

• Manage import air and ocean shipments from pre-alert and arrival through Customs clearance, release, and final delivery.
• Review commercial invoices, packing lists, air waybills, bills of lading, arrival notices, and other import documentation.
• Coordinate cargo availability and release with airlines, ocean carriers, terminals, warehouses, and other service providers.
• Coordinate final delivery with truckers and transportation providers.
• Communicate with overseas offices and agents regarding shipment documentation, status, and operational requirements.
• Track shipments and provide customers with timely and proactive status updates.
• Identify and resolve shipment delays, discrepancies, storage exposure, and other operational issues.

Customer Service & Operational Excellence

• Build and maintain strong relationships with internal and external customers.
• Provide proactive, professional, and timely communication throughout the shipment process.
• Manage multiple shipments and competing priorities in a fast-paced, time-sensitive environment.
• Take ownership of operational issues through resolution and escalate when appropriate.
• Maintain a high level of accuracy, compliance, on-time performance, and customer service.
• Maintain accurate shipment documentation, milestones, and billing/cost information in CargoWise.
• Collaborate effectively with internal teams, customers, overseas offices, carriers, and vendors.
• Perform other duties as assigned.

Qualifications

• Minimum 3–5 years of Customs brokerage/entry writing experience.
• Hands-on import air and ocean forwarding experience.
• Strong working knowledge of U.S. Customs regulations, HTS classification, ISF filings, and applicable PGA requirements.
• Ability to independently manage import shipments from pre-alert/arrival through Customs clearance and final delivery.
• Strong attention to detail with effective analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication and customer service skills.
• Highly organized and able to manage multiple priorities in a fast-paced, time-sensitive environment.
• CargoWise experience strongly preferred; proficiency in Microsoft Office required.
• U.S. Customs Broker License is a plus, but not required.

Diversity and Inclusion

We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.