Customs Operations Supervisor M/F

General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group.

This position is also open to anyone recognized as a disabled worker.

Reference

2026-17991

Position description

Type of assignment

Full-time Regular

Function

Operational activities - Customs & Foreign Trade Compliance

Job title

Customs Operations Supervisor M/F

Position requirements and constraints (working hours…)

Monday to Friday 9:00 to 17:30, 37.5 hours per week

Job description

• Responsible for effective/efficient working practices with the customers.
• Constantly looking to improve GW margins (reduce costs – increase profits)
• All day to day operational activities for named account
• Oversee and manage SLA and contracts between client and Geodis to ensure customs compliance at all times.
• Responsible for extensive reporting including monthly customs reports
• Execution of strategic plans to develop and maintain long-term partnership with the customer and their nominated stakeholders.
• Attend meetings on and off site to develop relationship with customer and other stakeholders
• Working with supply chain management teams where applicable.
• Control over customer interactions in the form of volumes, revenues, and also profitability. All of these are measured on a monthly basis.
• Act as the customer's ambassador internally at Geodis
• Sell complete solutions and concepts in collaboration with internal colleagues and Management
• Capitalise on all sales activities within the organisation
• Organise and work in a project management type approach
• Use cultural difference to positive effect
• Keep internal organisation and Management informed of activities and customer situations
• Work according to the customer and country budget targets
• Contribute to development of team
• Any other responsible tasks as requested by branch management

Applicant's profile

• Ability to think, plan and act strategically
• Tactical approach – to visualise the next development point
• Must have a holistic view of operations and be able to get results through others
• Multi-modal know-how
• Operational strength – to make it happen
• Ability to create development opportunities
• Able to maintain a high energy and activity level
• Has a strategic view of the business and acts internally to optimise it. Have authority to make decisions with the Line Manager.
• Has the ability to create stable relationships and maintain them on a long-term basis
• Strong and effective time-management ability
• Open-minded, good communicator – verbally as well as written
• Curious – is aware of differences, culturally and otherwise and has ability to use this knowledge and act upon it
• Self motivated, committed and capable of handling many tasks simultaneously
• Strong people skills
• Results-oriented – is motivated by achieving good results

Working time (%)

100

Position location

Position place

Europe, United Kingdom, England, London, City of

Location

London Heathrow

Candidate criteria

Years of experience in similar position

Confirmed (5 to 10 years of experience)

Driving license

N/A