Customs Solutions Support (H/F)

CLASQUIN is a French international freight forwarder.

The group operates in the Overseas sector and coordinates the transport of goods by sea, air and land on behalf of its customers.

The company stands out for its hybrid positioning, offering the proximity of committed local teams combined with the expertise of a global network and the power of its technological development: People & Technology at the heart of our strategy.

We are constantly growing through our offices in Europe, Asia, America and Africa, and are constantly looking for the architects of tomorrow who will pave the new roads to the future, in harmony with our commitment to the environment and our strong corporate culture.

Joining Clasquin means :

Joining a stimulating and caring environment, in which you can develop your full potential and your skills by taking on challenges on a daily basis.

Growing autonomously within a team focused on excellence.

Adhere to our values: enthusiasm, professionalism and integrity.

Clasquin is looking for a Customs Solutions Support based in Lyon (Head Office)

Your missions will be:

Key users animation & training

• Animate a network of Key Users within the customs teams
• Elaborate/Update Training strategy and organize regular training courses
• Organize webinars for the customs & freight forwarding teams and animate training campaigns as part of our global business solutions teams

Customs Solutions compliance

• Address customs processes continuous improvement leveraging our Customs modules and more broadly the digital solutions at your disposal
• Assess any local compliance needs, propose an appropriate solution and deploy it within customs & freight forwarding teams
• Assess needs from customs Key Users and propose a compatible process with an end to end view while respecting our core processes
• Pilot customs/risk KPI with customs managers and propose plan of actions in case of deviation (process, organization, training…)
• Implement core customs processes within the perimeter you are assigned to
• Propose adjustments to better match local usages
• Drive associated change requests & follow up on results with editor partners

Customs Solutions Management

• Support level 2 of Cargowise One customs module (for France, Spain, Germany, US…) using incidents management system
• Manage/Support integration with Cargo Community Systems and ensure end to end testing and validating of solutions
• Deliver associated documentation to ensure proper transition of these processes to the end-users (Training & Support)
• Define and promote standards for data, solutions & governance
• Ensure follow-up & monitoring
• Test new releases related to customs modules
• Review new functionalities and propose deployment /activationRequirements for this permanent contract:

You have an experience in customs brokerage in France as well as with any customs modules on the market. An experience on Cargowise One TMS by WiseTech Global is a plus.

You are willing to travel domestically and within Wester Europe frequently. Some punctual travels in North America

Must be comfortable in English. Spanish is an assetOur jobs are open to everyone! We are convinced that the diversity and inclusion of talent in our international network contributes to maintaining a virtuous balance. We are committed to equal opportunities and strive to build teams with different profiles.

If we can make your recruitment experience more comfortable, please let us know.