Customs Supervisor

At Cole International, we’ve been removing barriers and earning our customers’ trust one shipment at a time since 1958. From customs brokerage to freight forwarding, we deliver tailored logistics solutions with a focus on customer service. With offices across Canada and the U.S., we are driven by the passion and knowledge of our people to make swift and effective decisions that keep businesses moving forward.

Why You'll Love This Role

As a Customs Supervisor, you’ll play a key role in ensuring our branch runs smoothly while fostering a strong, collaborative environment. You’ll guide a talented team, offer valuable training, and work closely with senior management to make sure every shipment reaches its destination. Your leadership and organizational skills will directly contribute to our mission of providing seamless, above-and-beyond logistics solutions.

What We Offer

• Comprehensive benefits package including health, dental, and vision care
• Opportunities for growth and career advancement within a supportive team environment
• Ongoing training and development to support your professional journey
• A dynamic and inclusive workplace culture that values your contributions

What You'll Do

• Assist the Branch Manager in overseeing daily operations and refining processes to improve efficiency
• Guide and mentor staff to ensure operational goals are met, fostering a team-driven approach to problem-solving
• Monitor daily and weekly reports, helping allocate resources to meet workload demands
• Provide random quality control checks on invoices, and ensure the accuracy of Senior Customs Analysts and Customs Analysts entries for tariffs and customs documents
• Serve as a liaison between departments such as IT, Accounting, and Consulting to streamline communication and operations
• Represent Cole International at broker and customs meetings, ensuring a consistent and professional presence in the industry
• Approve high-value shipments and other critical customs processes, ensuring compliance and accuracy
• Handle client and customs issues with professionalism, acting as a point of contact for resolutions

What You'll Bring

• Minimum 5 years of experience as a Senior Customs Analyst or equivalent in customs brokerage
• Industry-related certifications (CCS, CTCS, or equivalent professional status)
• A strong understanding of customs brokerage processes, with a keen eye for problem-solving and analysis
• Excellent communication, leadership, and organizational skills, with a collaborative approach to managing a team
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software
• High level of integrity and confidentiality, with well-developed negotiation and conflict resolution skills
• Bilingual abilities (French/English) preferred
• Willingness to travel and occasionally work overtime as needed

Join Our Team

If you’re ready to lead a team in a dynamic environment while contributing to the success of a company that values trust, integrity, and customer focus, apply today! Don’t forget to include the hashtag #ColeCareers in your application submission.