Customs Supervisor (Logistics Background) – Import/Export (Mandarin Speaking) x2

Key Responsibilities

• Manage end-to-end import and export customs operations, including reviewing shipping documents, preparing customs declarations, invoices, and related documentation.
• Ensure data and documentation are accurate, complete, and consistent across company systems, identifying and resolving discrepancies, errors, and missing information.
• Monitor customs clearance for sea shipments, follow up on inspections, shipment holds, declaration issues, and clearance delays, and coordinate with relevant parties to ensure timely resolution.
• Liaise with importers, exporters, customs authorities, logistics providers, shipping agents, and internal departments to address queries and facilitate smooth customs clearance.
• Verify customs duties and taxes, update relevant systems, and issue tax notices and supporting documents to customers.
• Coordinate with logistics and shipping teams to ensure timely document submission, shipment movement, and clearance.
• Investigate and resolve operational or declaration discrepancies, make necessary adjustments, communicate with relevant authorities, and escalate complex issues to management when required.
• Monitor team performance and work quality, allocate workloads, arrange schedules and shifts, and provide guidance, training, and support to team members.
• Test and improve business systems and processes to enhance operational efficiency, data accuracy, and overall service quality.
• Prepare daily, weekly, and monthly reports on data accuracy, processing status, customs clearance, and operational performance.
• Perform other duties and operational tasks as assigned by management.

Working Arrangement

• Position 1: Normal working hours, with shift support for teammates when required
• Position 2: Shift-based working hours

Key Requirements

• Minimum 2 years of working experience in customs clearance.
• Strong knowledge of import/export procedures, HS Code classification, and customs regulations.
• Experience in logistics, freight forwarding, trading, or customs operations. Team management experience is preferred.
• Minimum Diploma or Bachelor’s Degree.
• Fluent in both English and Mandarin, with good interpersonal and communication skills.
• Strong sense of responsibility, execution, communication, coordination, and team management skills.
• Willing to work shifts, including night shifts.