Custumor Relation Staff

About the role

In this position, you will be the liaison between customers and the company's internal team. Your main responsibility is to ensure customer needs are handled well, provide accurate information about printing products and services, and maintain positive and sustainable customer relationships.

Key responsibilities

• Communicate with customers via telephone, email, WhatsApp, social media, and other communication channels.
• Respond to questions, information requests, and customer complaints professionally and promptly.
• Explain products, services, work processes, and information related to printing orders according to company regulations.
• Help identify customer issues and coordinate their resolution with relevant teams.
• Record and update customer information, communication history, and order follow-up in the company system or database.
• Maintain good relationships with customers to support satisfaction, trust, and loyalty to the company.
• Collect customer feedback and convey it to relevant teams as material for evaluation and service quality improvement.
• Ensure customer communication and handling runs according to procedures and company service standards.
• Coordinate with design, production, sales, and other departments to ensure customer needs are handled appropriately.

About you

• Minimum education: SMA/SMK or equivalent.
• 1–2 years of experience in customer service, customer administration, or similar positions is an advantage.
• Able to communicate well orally and in writing in Indonesian.
• Basic to intermediate English language ability is an advantage.
• Friendly, patient, responsive attitude and able to understand customer needs.
• Able to handle complaints, identify problems, and seek solutions systematically.
• Careful in recording data, monitoring follow-up, and conveying information.
• Accustomed to using computers, email, messaging applications, and digital platforms to support work.
• Able to prioritize, handle multiple tasks simultaneously, and work collaboratively in a team.
• Experience in the printing, digital printing, or B2B business services industry will be an advantage.

Benefits

• Tiered salary system: Salary adjustment follows company regulations during the 3-month probation period and after probation ends.
• Welfare allowance: Health allowance and work protection according to applicable policies and regulations.
• Leave and holidays: Follow company policy and applicable labor regulations.
• Collaborative work environment: Opportunity to work with a supportive, professional team oriented toward developing service quality.
• Work location: Badung, Bali.

About us

Diphograp Printing operates in the printing services sector with a focus on product quality, accuracy of work processes, and customer service. We understand that each order has different needs, so clear communication and good coordination are important parts of delivering results that meet expectations. We believe that good customer relationships are built through consistent service, responsibility, and commitment to continuous improvement.