CUTOMER EXPERIENCE / FUNCTIONS MANAGER

About the role

Round the Way Food Truck Group is seeking a Customer Experience & Functions Manager to be the face of our three dynamic food truck brands. This role covers everything from handling the first customer inquiry to building long-term relationships with clients, overseeing event operations, and developing marketing materials.

Key responsibilities

• Be the first point of contact for client inquiries, delivering exceptional service from inquiry to post-event follow-up
• Lead and inspire the front-of-house team at events
• Develop marketing materials and strategies to help grow our business
• Handle function sales and manage client relationships
• Plan and coordinate event details, ensuring smooth operations
• Liaise with event organizers, wedding planners, and clients to ensure flawless execution
• Maintain high standards of cleanliness and ensure completion of cleaning schedules
• Contribute new ideas and innovative menu items to keep our offerings fresh

About you

• Extensive experience in hospitality, front-of-house, and functions management
• A true front-of-house professional with a passion for customer service
• Strong leadership skills with a positive, can-do attitude
• Excellent organizational skills and the ability to manage multiple tasks
• Great attention to detail, especially with food presentation and safety
• A reliable, punctual, and hardworking individual with a fantastic work ethic
• A team player who thrives in a fast-paced environment
• Creativity and a genuine love for hospitality

About us

Round the Way Food Truck Group has been a leader in the mobile catering industry for over 14 years. We specialize in delivering high-quality food for festivals, events, and private functions. With three distinct food truck brands under our umbrella, we're known for our exceptional service, fresh ideas, and vibrant food offerings.