CVA WELFARE EXECUTIVE

Job Title: CVA Welfare Executive
Department: CVA / Training & Welfare
Location: Hyderabad (Head Office)
Salary Budget: ₹25,000 – ₹30,000 per month
Reporting To: Chief Learning Officer (CLO), with dotted-line reporting to the Director
Coordination With: CVA Centre Managers, RRR Team, and Care Managers
Supervisory Responsibility: None

1. Job Summary

The CVA Welfare Executive will be responsible for supporting, engaging, and retaining students during their On-the-Job Training (OJT) and facilitating their successful transition into employment as home-based geriatric caregivers with Life Circle.

This is a primarily head office-based role in Hyderabad, involving student welfare, counselling, OJT placement coordination, hostel and accommodation management, travel arrangements, and administrative and stipend-related coordination.

The ideal candidate should have strong communication, coordination, problem-solving, and interpersonal skills, with a genuine interest in student welfare and employee engagement.

2. Key ResponsibilitiesA. Student Welfare & OJT Coordination

• Plan and coordinate OJT schedules in collaboration with the RRR Team and CVA Centre Managers, considering course completion and student availability.
• Ensure students are registered in the Life Circle App before leaving their respective training centres.
• Coordinate the arrival, local transportation, and hostel accommodation of students coming to Hyderabad for OJT.
• Assist students with bank account opening, PAN card applications, and related documentation.
• Coordinate student placements for OJT and support their adjustment to the role of home-based geriatric caregivers.
• Maintain proactive communication with students and ensure that every OJT student is contacted at least once a week.
• Address student grievances, provide counselling and guidance, and coordinate solutions for personal, health-related, accommodation, or workplace concerns.
• Escalate and coordinate student issues with the relevant CVA Centre Managers and internal teams.
• Facilitate the smooth transition of students from OJT to regular employment with Life Circle.
• Coordinate student leave, release, and return travel arrangements in consultation with the Centre Manager and Manager – Operations.

B. Hostel & Administrative Management

• Manage hostel arrangements and maintain accurate student occupancy records.
• Collect accommodation and food bills, coordinate payment processing, and address hostel-related issues.
• Maintain student records, OJT status, attendance, leave details, and other relevant documentation.
• Track student leave during OJT and coordinate the information required for the appropriate processing and release of OJT stipends.
• Provide timely feedback to the concerned team regarding stipend-related payments and discrepancies.
• Maintain regular reports on student engagement, grievances, accommodation, OJT progress, and retention.

C. Coordination & Reporting

• Act as the central point of contact for students during their OJT period.
• Coordinate with CVA Centre Managers, the RRR Team, Care Managers, and Operations to resolve student-related concerns.
• Provide periodic updates and reports to the Chief Learning Officer and Director, as required.
• Undertake additional responsibilities assigned by the Chief Learning Officer based on organisational requirements.

3. Candidate Requirements

• Education: Graduate in any discipline; candidates with qualifications in HR, Social Work, Psychology, Healthcare Administration, or related fields will be preferred.
• Experience: 2–5 years of experience in student welfare, HR, administration, employee engagement, counselling, hostel management, or operations coordination.
• Communication: Good verbal and written communication skills.
• Coordination: Strong ability to coordinate with students, training centres, operations teams, and external service providers.
• Problem-Solving: Ability to handle grievances sensitively and resolve issues in a timely manner.
• Documentation: Good working knowledge of MS Excel, Word, email, and record management.
• Personal Attributes: Empathy, patience, accountability, organisation, and the ability to manage multiple responsibilities.
• Location: Candidates based in Hyderabad or willing to work from the Hyderabad Head Office.

4. Salary & Benefits

Monthly Salary Budget: ₹25,000 – ₹30,000, depending on experience, qualifications, and suitability.

5. Key Performance Indicators (KPIs)

• Weekly interaction with 100% of OJT students.
• Timely resolution and escalation of student grievances.
• Accurate and timely maintenance of student, hostel, leave, and stipend records.
• Smooth coordination of OJT arrivals, placements, accommodation, and travel.
• Improved student retention and OJT completion rates.
• Successful transition of eligible students into employment with Life Circle.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Work Location: In person